{"id":2130204,"url":"https://alion.io/job/cognizant-low-code-engineer","title":"Low Code Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":80,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":54},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"GitLab","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"AIOps","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T04:50:10Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T00:41:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Key Responsibilities\nAssess the existing Jira Service Management (JSM) environment, workflows, service catalogue, request types, SLAs, automation and integrations.\n\nDesign and configure the target ITSM solution on JSM.\n\nImplement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management.\n\nConfigure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules.\n\nSupport migration of agreed configurations and data from the existing on-premise JSM/Data Center environment.\n\nSimplify and modernize legacy workflows rather than replicate existing processes unnecessarily.\n\nDesign and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods.\n\nSupport testing, migration validation, cutover, documentation and knowledge transfer.\n\nRequired Experience and Skills\nStrong hands-on experience implementing and configuring Atlassian Jira Service Management.\n\nExperience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.\n\nGood understanding of ITSM processes and practices.\n\nExperience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.\n\nExperience with workflow automation, business-rule configuration and system integration.\n\nExperience using REST APIs, webhooks or similar integration methods.\n\nExperience with Jira and Confluence.\n\nStrong troubleshooting, documentation and stakeholder communication skills.\n\nPreferred Experience\nIntegration with GitLab or DevOps toolchains.\n\nJSM Assets / CMDB capabilities.\n\nITIL certification or strong practical ITIL knowledge.\n\nAI-enabled ITSM or AIOps, such as ticket classification, incident summarization, knowledge recommendations or intelligent routing.\n\nDesired Profile\nThe ideal candidate is a hands-on Jira Service Management (JSM) implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. 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