{"id":3380132,"url":"https://alion.io/job/cognizant-ltc-level-3-engineer-endpoint-legacy-platform-support","title":"LTC Level 3 Engineer – Endpoint & Legacy Platform Support","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":91,"open_postings":164,"ghost_share":0.012,"stale_share":0.506,"repost_share":0.037,"time_to_fill_p50_days":21,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"CAPA","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-27T21:29:51Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T22:45:51Z","board_verified":false,"closed_at":"2026-10-30T22:45:51Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: LTC Level 3 Engineer - Endpoint & Legacy Platform Support\nLocation: Remote ( anywhere in USA)\nRole Purpose\nProvide advanced Level 3 technical support for complex and recurring endpoint, infrastructure, and legacy-platform issues that cannot be resolved by L1/L2 teams. Own technical investigation, root-cause analysis, remediation, and cross-team coordination through resolution.\nKey Responsibilities\nAdvanced Technical Support\nDiagnose and resolve complex escalated issues across Intune, Entra ID, SCCM/MECM, Autopilot, Citrix, VDI, endpoint security, deployments, patching, compliance, print services, DNS, and specialized business applications.\nProvide technical guidance to L1/L2 teams for complex and recurring incidents.\nProblem Management & Root Cause Analysis\nPerform root-cause analysis for recurring or high-impact technical issues.\nDevelop safe fixes and workarounds and coordinate testing before implementation.\nDocument corrective and preventive actions to minimize repeat incidents.\nEndpoint Management\nManage endpoint compliance and remediation activities.\nSupport OS upgrades, hardware refreshes, endpoint-health monitoring, security remediation, and warranty coordination.\nTroubleshoot device, software, login, and peripheral-related issues.\nProject & Deployment Support\nSupport Entra ID migrations and endpoint deployment activities.\nPerform device setup, reimaging, old-device collection, and equipment returns.\nSupport workstation setup, cabling coordination, and Smart Hands activities.\nLegacy & Business-Critical Platform Support\nSupport NYCHA daily transaction processing.\nSupport Risk Connect BI reporting.\nAdminister and troubleshoot Kofax Capture.\nRecover PDF and export-related services when required.\nSupport Messageway/B2B file transfers.\nPerform client-report reruns and scheduling/rescheduling activities.\nCross-Team Coordination\nWork with Infrastructure, Security, Network, Application, Development, Vendor, and Operations teams.\nProvide complete technical evidence during escalations.\nMaintain ownership and coordination until technical resolution.\nDocumentation & Knowledge Management\nCreate and maintain technical runbooks, SOPs, known-error records, and knowledge articles.\nDocument recurring issues and resolutions.\nTransfer knowledge to L1/L2 teams to improve first-time resolution and reduce unnecessary escalations.\nBusiness Continuity Support\nSupport Disaster Recovery and CAT activities.\nAssist with rapid deployment of laptops, Cloud PCs, and other technical resources during critical business events.\nRequired Technical Skills\nMicrosoft Intune\nMicrosoft Entra ID\nSCCM/MECM\nWindows Autopilot\nCitrix and VDI\nWindows endpoint administration\nEndpoint security and compliance\nOS deployment and patching\nDNS and print services\nHardware and peripheral troubleshooting\nStrong incident troubleshooting and root-cause analysis\nExperience supporting legacy or business-critical applications\nKey Competencies\nAdvanced troubleshooting and analytical skills\nStrong incident ownership\nRoot-cause analysis and problem-solving\nCross-functional team coordination\nClear technical documentation\nKnowledge-sharing and mentoring\nAbility to handle critical and high-impact incidents\nStrong stakeholder communication\nEscalation Standards\nThe L3 Engineer should ensure technical escalations contain sufficient information, including business impact, affected scope, reproduction steps, errors, screenshots/logs, device/software details, recent changes, troubleshooting completed, SLA urgency, and user availability.\nSalary and Benefits\nThe Salary for this position will be $99,000 and $115, 000 yearly depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\nPaid holidays plus Paid Time Off\n401(k) plan and contributions\nLong-term/Short-term Disability\nPaid Parental Leave\nEmployee Stock Purchase Plan\nDisclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.","description_format":"text","description_chars":4368,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-28T04:35:41Z"},{"event":"close","at":"2026-10-30T22:45:51Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cognizant-ltc-level-3-engineer-endpoint-legacy-platform-support","json_url":"https://alion.io/job/cognizant-ltc-level-3-engineer-endpoint-legacy-platform-support.json","meta":{"generated_at":"2026-10-31T00:26:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":683,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-ltc-level-3-engineer-endpoint-legacy-platform-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-ltc-level-3-engineer-endpoint-legacy-platform-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-ltc-level-3-engineer-endpoint-legacy-platform-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-ltc-level-3-engineer-endpoint-legacy-platform-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-ltc-level-3-engineer-endpoint-legacy-platform-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3380132}},{"tool":"search_jobs","arguments":{"company":"cognizant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3380132},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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