{"id":3680506,"url":"https://alion.io/job/cognizant-mes-application-support","title":"MES Application Support","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":87,"open_postings":188,"ghost_share":0.011,"stale_share":0.463,"repost_share":0.074,"time_to_fill_p50_days":23,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"21 CFR Part 11","optional":true},{"name":"CAPA","optional":true},{"name":"ServiceNow","optional":true},{"name":"SQL","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-03T03:54:56Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T16:06:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are looking for an MES / POMSnet Application Support Engineer with 3-8 years of experience supporting MES applications in the pharmaceutical domain. The candidate should have hands-on experience with POMSnet or other MES platforms and be capable of supporting business-critical manufacturing applications.\nKey Responsibilities\nProvide L2 application support for POMSnet applications.\nTroubleshoot and resolve application incidents and user-reported issues.\nPerform initial analysis, root-cause investigation, and coordinate with technical/vendor teams for resolution.\nSupport application configuration, deployments, upgrades, and production support activities.\nWork with manufacturing/site users to understand and resolve MES-related issues.\nFollow applicable GxP, change-control, and support processes within a pharmaceutical environment.\nMaintain troubleshooting and knowledge documentation.\nRequired Skills\n3-5 years of relevant experience in MES application support.\nHands-on experience with POMSnet or another MES platform.\nExperience working within the pharmaceutical/life-sciences domain.\nGood understanding of manufacturing/MES processes.\nStrong troubleshooting, incident analysis, and application-support skills.\nGood communication and stakeholder coordination skills.\nGood to Have\n Experience handling incidents/service requests using ServiceNow (SNOW).\nExposure to SQL/database troubleshooting, application interfaces/integrations, and Windows/server environments.\nExperience supporting validated/GxP applications.\nMES application integration with SAP, DCS, Bartender and others\nDetailed Responsibilities\nProvide functional and technical production support for MES POMSnet applications across multiple pharma manufacturing sites, ensuring system availability and business continuity.\n Perform advanced troubleshooting and root cause analysis to diagnose and resolve complex issues related to Manufacturing Execution Systems (MES) and integrated applications.\nConfigure, maintain, and optimize MES application settings to meet business, operational, and regulatory requirements.\nCreate, maintain, and update technical documentation, SOPs, support procedures, and system configuration records in compliance with GxP standards.\nEnsure adherence to regulatory and compliance requirements, including FDA regulations, 21 CFR Part 11, GAMP 5, and other pharmaceutical industry standards.\nDevelop and maintain knowledge base articles, troubleshooting guides, and best practices to improve operational efficiency and reduce recurring incidents.\n Collaborate with Manufacturing, Quality Assurance (QA), Validation, and IT teams, providing regular updates on incidents, service requests, changes, and ongoing support activities.\n Monitor system health and application performance, proactively identifying risks and implementing corrective and preventive actions (CAPA) to ensure system stability.\nMentor and guide junior analysts and team members on MES applications, support processes, pharmaceutical compliance requirements, and industry best practices.\nCoordinate incident, problem, change, and release management activities to ensure timely resolution and controlled system changes.\nSupport MES upgrades, enhancements, deployments, and hypercare activities to ensure successful implementation and smooth post-deployment stabilization.\nIt’s preferred the candidate possessess strong functional knowledge of pharmaceutical manufacturing processes, including MES operations, dispensing/weigh & dispense, recipe execution, and shop floor manufacturing processes, along with hands-on experience in MES tools (POMSnet/ PAS-X/ Syncade/ FTPS or similar) and ServiceNow (SNOW) for production support 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now","p_open":1,"p_active":0.902,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-mes-application-support","json_url":"https://alion.io/job/cognizant-mes-application-support.json","meta":{"generated_at":"2026-11-07T19:21:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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