{"id":4259965,"url":"https://alion.io/job/cognizant-network-engineer-l2-operations-rns","title":"Network Engineer L2 – Operations - RnS","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":200,"ghost_share":0,"stale_share":0.455,"repost_share":0.06,"time_to_fill_p50_days":24,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Python","optional":false},{"name":"BGP","optional":true},{"name":"Datadog","optional":true},{"name":"Git","optional":true},{"name":"ITIL","optional":true},{"name":"OSPF","optional":true},{"name":"ServiceNow","optional":true},{"name":"VLAN","optional":true}],"status":"live","first_seen_at":"2026-11-13T07:00:22Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T15:01:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"1. Role Summary\nHandle escalated incidents, advanced diagnosis, production change execution, problem management and RCA. Not every engineer covers every technology; the pool as a whole must cover WAN, LAN/WLAN, DC/Core, DDI and Security/SASE across all operating hours.\n2. Scope and Ownership\nOwns\nL2 incident diagnosis and restoration\n\nProduction change execution\n\nProblem management and RCA\n\nOEM/carrier escalation\n\nMajor Incident technical support\n\nRunbook development and operational automation\n\nHands off\nDesign and standards changes → SCP / DCP / CAP\n\nNew builds → Deployment / Lifecycle\n\nFirst-line triage stays with NOC\n\n3. Key Responsibilities \nDiagnose and restore escalated incidents across WAN, LAN/WLAN, DC and DDI.\n\nExecute approved production changes under CAB, with rollback.\n\nRun problem management and RCA, driving permanent fixes with platform teams.\n\nEscalate to OEMs and carriers and manage them to resolution.\n\nProvide technical leadership on Major Incident bridges.\n\nTroubleshoot Security/SASE connectivity where assigned to the specialist track.\n\nWrite and maintain runbooks and transfer knowledge to NOC.\n\nIdentify noisy alerts and improve monitoring with platform teams.\n\nBuild operational automation (scripts, playbooks, API tooling).\n\nCoach NOC analysts on escalation quality.\n\n4. Required Skills\nTechnical\nPrimary Skills\nRouting and switching troubleshooting\n\nVersa SD-WAN\n\nCisco LAN/WLAN\n\nNexus / ACI\n\nDNS/DHCP/IPAM (Infoblox)\n\nDNAC\n\nDNS/DHCP/IPAM (Infoblox)\n\nMonitoring/observability\n\nPython, Ansible, APIs (strongly preferred)\n\nDepth varies by track; one primary track per engineer\n\nSoft skills\nStructured RCA\n\nVendor management\n\nClear bridge communication\n\nMentoring\n\n5. Preferred Skills / Certifications\nCCNP Enterprise\n\nCCNP Data Center or Security for specialists\n\nVersa for WAN resources; Infoblox for DDI resources\n\nITIL Foundation\n\n6. Experience and Education \nApproximately 5+ years in enterprise network operations, including escalation/L2 experience.\n\nDegree or equivalent (assumed).\n\n7. Tools and Technologies \nServiceNow\n\nMonitoring/observability platforms\n\nDatadog and Opmanager\n\nCatalyst Center\n\nVersa tools\n\nThousandEyes\n\nNetskope / Check Point consoles (specialists)\n\nGit, Ansible, Python\n\n8. Work Model \n24x7 rotating coverage with on-call (assumed).\n\nRosters must show each skill track covered across all operating hours.\n\n9. KPIs / SLAs \nMTTR by priority\n\nFirst-time fix rate\n\nChange success rate\n\nRCA completion and recurring-incident reduction\n\nRunbooks delivered\n\nOEM/carrier escalation turnaround\n\nSkill coverage per shift\n\n(Targets to be agreed with Cargill)\n\n10. Escalation Path and Interfaces\nReceives escalations from NOC.\n\nEscalates design-level issues to SCP / DCP / CAP and OEM/carrier issues to vendors.\n\nReceives as-builts and runbooks from Deployment; supplies RCA input to platform teams.\n\n11. Common Expectations (all roles)\nOperate within Cargill ServiceNow processes, Network CAB / Change Management, and Incident, Major Incident and Problem Management.\n\nComply with Cargill security and privileged-access controls, documentation and knowledge-management standards, and use Cargill-approved code/configuration repositories.\n\nWork as a staff-augmentation resource embedded in a Cargill-led team.\n\nBuild increasing competency in Python, Ansible, APIs, infrastructure/configuration automation, Git version control and automated validation, supporting Cargill's move toward automated and autonomous network operations.\n\n12. Proposed skill mix across the 24-engineer pool (illustrative; Cognizant to finalise)\nTrack\nPrimary skills\nWAN / Versa SD-WAN\nVersa, BGP/OSPF, carrier troubleshooting\nLAN / Cisco switching\nCatalyst, STP, VLAN, routing\nWLAN\nWLC/AP, RF, 802.1X/ISE\nDC / Core\nNexus, ACI\nDDI\nInfoblox DNS/DHCP/IPAM\nNetwork Security / SASE\nNetskope, Check Point, Versa security\nMonitoring & observability\nAlert tuning, dashboards, ThousandEyes\nAutomation\nPython, Ansible, APIs, Git\nEach engineer holds one primary track and ideally a secondary one to keep shifts covered during absences. Automation and monitoring skills may also be held as secondary skills within other tracks.","description_format":"text","description_chars":4144,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-13T15:01:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T16:25:46Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-network-engineer-l2-operations-rns","json_url":"https://alion.io/job/cognizant-network-engineer-l2-operations-rns.json","meta":{"generated_at":"2026-11-13T16:25:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32911,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-network-engineer-l2-operations-rns"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-network-engineer-l2-operations-rns"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-network-engineer-l2-operations-rns"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-network-engineer-l2-operations-rns\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-network-engineer-l2-operations-rns"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4259965}},{"tool":"search_jobs","arguments":{"company":"cognizant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4259965},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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