{"id":2149059,"url":"https://alion.io/job/cognizant-onsite-support-services-engineer","title":"Onsite Support Services Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":80,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, 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team supporting a world-leading manufacturer in HVAC, refrigeration, fire and security solutions.\nAs the Onsite Support Services Engineer, you'll be the primary onsite IT contact, ensuring the smooth operation of end-user computing, infrastructure, manufacturing technology, collaboration tools, and operational technology (OT) environments.\nWhat You'll Do\nProvide onsite IT and OT support across manufacturing and office environments\nTroubleshoot hardware, software, networking, printers, scanners, and shop-floor devices\nManage employee onboarding and offboarding\nSupport Microsoft Teams, Teams Rooms, telephony, and mobile services\nExecute IMAC activities (Install, Move, Add, Change)\nMaintain asset inventory and CMDB records\nSupport LAN, Wi-Fi, server room, and data center operations\nManage Azure AD administration and user support\nCoordinate with vendors, carriers, and third-party providers\nEnsure compliance with security, safety, and ITIL processes\nWhat We're Looking For\nNative German speaker, ideally native Swiss German speaker (C1 level is not enough, only native level is accepted for this role)\nEnglish C1 level\nItalian & French is a plus for direct verbal communication with employees in French speaking and Italian part of Switzerland\n\nBachelor's degree or equivalent experience\n6-9 years' experience in Onsite Support, Field Services, or Infrastructure Support\nStrong troubleshooting skills across desktop, network, and infrastructure technologies\nExperience with Active Directory / Azure AD\nKnowledge of ITIL processes and asset management\nExperience with ServiceNow or similar ITSM tools\nStrong communication and stakeholder management skills\nDriver’s license and own car as travel will be required to from Spreitenbach AG: Lyssach BE, Taverne TI, Estavayer-le-lac FR, St. Gallen SG\nNice to Have\nManufacturing IT experience\nCisco Meraki\nAWS\nServiceNow\nBarcode scanners, industrial printers, and shop-floor technologies\nBenefits\n25 days paid vacation per year\nHealth Insurance Allowance\nAnnual Performance Bonus to reward your impact\nA collaborative, international work culture with opportunities for continuous learning and growth","description_format":"text","description_chars":2241,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Health insurance"],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & 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