{"id":2163570,"url":"https://alion.io/job/cognizant-operations-delivery-manager","title":"Operations Delivery Manager","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":84,"open_postings":102,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-23T02:56:19Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-16T02:14:40Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":115},"description":"Operations Delivery Manager\nWork location : 100% onsite at client office in Minato-ku, Tokyo (Near Daimon station / Hamamatsu cho station)\nRequired language : Native level Japanese and business level Japanese\nDetailed Role & Responsibilities :\n· Responsible for managing a TL/SME agents making sure daily KPIs are achieved\n· Handles specific Cluster and managing Team Leads\n· Managing Clusters\n· Resource and HC planning\n· Client handling\n· Managing multiple Teams\n· Meeting process SLAs\n· Driving compliance and engagement\n· Possess Domain Knowledge\n· Manages team of Ops Leads, responsible to oversee all projects and processes involved to ensure smooth operations within the Product areas of the client\n· Manages internal/external stakeholders\n· Manages and collaborates on the impact business projects with the internal Operations Leaders and client\nCore Competencies :\n· Excellent written, reading & spoken communications skills in English & Japanese and understanding of local culture\n· Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short time lines\n· Great interpersonal\n· Excellent attendance record\n· Excellent timekeeping\n· Possess the ability to work in a team environment as well as independently\n· Sense of ownership and pride in your performance and its impact on the team.\n· Experience in data analysis and reports (not mandatory)\n· Have an extensive exposure to customer service (not mandatory)\n· Set a healthy environment in the team and positive mind frame in the individual\n· Ability to work in a fast-paced, constantly evolving environment\n· Proven track record of exceptional performance and high productivity\n· Quick learning and understanding of complex processes\n· Should have had coaching and mentoring experience\n· Excellent people and performance management skills\n· High degree of problem-solving and analytical skills with strong attention to detail required\nOther Requirements :\n· Candidate should be comfortable to work in normal working hours and work overtime\n· Ability to work with a high degree of accuracy (great attention to detail / content review)\n· Ability to work in a fast paced environment with minimal supervision\n· Customer service orientation and ability to work in a team\n· Strong keyboard and analytical skills\n· Ability to perform in adverse situations\nQualification :\n· Bachelor’s/Master’s Degree\n· 8+ years of experience","description_format":"text","description_chars":2429,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T08:40:53Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":115,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-operations-delivery-manager","json_url":"https://alion.io/job/cognizant-operations-delivery-manager.json","meta":{"generated_at":"2026-10-16T06:11:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-operations-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-operations-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-operations-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-operations-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-operations-delivery-manager"}]}