{"id":2148730,"url":"https://alion.io/job/cognizant-platform-support-lead","title":"Platform Support Lead","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-28T05:10:17Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T00:42:02Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Role: Support Engineer\nLocation: London (2 to 3 days office in a week)\nEmployment: Fulltime\nRole Summary:\nThe lead will act as the primary onshore contact for IDMC and TIBCO EBX support, coordinating platform operations, incident management, deployments, service transition, offshore delivery, and client communication.\nKey Responsibilities:\nLead daily monitoring of IDMC and EBX platform health, Secure Agents, metadata scans, data-quality workflows, integrations, and scheduled jobs.\nOwn high-priority incident coordination, perform technical triage, drive restoration, manage escalations, and support root-cause analysis.\nCoordinate Dev, UAT, and Production activities, including Secure Agent configuration, SSO/access issues, deployments, rollback planning, and post-deployment validation.\nProvide functional and technical guidance across IDMC services-CDGC, IDQ, and CDI-as well as EBX and PowerCenter.\nOversee business glossary, data dictionary, metadata catalog, classification, ownership, and lineage maintenance.\nLead or coordinate metadata migration from EDC or other legacy platforms to IDMC, including reconciliation and acceptance validation.\nManage client-project onboarding, operational-readiness reviews, acceptance into service, go-live support, and hypercare.\nCreate, review, and maintain runbooks, SOPs, monitoring checklists, incident guides, deployment procedures, and knowledge articles.\nCoordinate the offshore support team, assign work, track SLA adherence, review deliverables, remove blockers, and ensure complete shift handovers.\nAct as the bridge among client stakeholders, delivery managers, architects, QA, governance teams, release teams, infrastructure teams, and offshore support.\nTrack incidents, problems, changes, risks, dependencies, and service improvements through Jira, Confluence, Azure DevOps, and applicable service-management tools.\nProvide regular service-status reporting, communicate risks clearly, and drive preventive actions and platform-stability improvements.\nConduct KT sessions and ensure the support team can independently execute approved operational procedures.\nRequired Lead Capabilities:\nStrong hands-on production-support experience with IDMC and/or TIBCO EBX; exposure to both is highly preferred.\nPractical experience with Secure Agent monitoring/configuration, CDGC metadata scans and lineage, IDQ workflows, CDI executions, SQL, SSO, and multi-environment deployments.\nExperience managing business-critical incidents, change/release coordination, service transition, go-live, and hypercare.\nAbility to troubleshoot across application, data, integration, access, configuration, connectivity, and infrastructure layers.\nStrong client-facing communication, stakeholder coordination, task ownership, documentation, and team-guidance skills.\nWorking knowledge of Agile delivery, Jira, Confluence, Azure DevOps, ITIL processes, SLAs, and operational reporting.\nSkills & Tools ::\nIDMC (CDGC, IDQ, CDI), EBX, PowerCenter\nSQL, Secure Agent configuration, SSO, Azure DevOps\nMetadata management, data governance, data quality\nAgile delivery, Jira, Confluence","description_format":"text","description_chars":3111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T05:00:47Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.696,"p_room":0.45,"age_days":11,"expected_fill_days":7,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-platform-support-lead","json_url":"https://alion.io/job/cognizant-platform-support-lead.json","meta":{"generated_at":"2026-10-10T02:35:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4801,"day_limit":5000,"remaining_today":199,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-platform-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-platform-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-platform-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-platform-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-platform-support-lead"}]}