{"id":3832890,"url":"https://alion.io/job/cognizant-salesforce-production-support-engineer-2","title":"Salesforce Production Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":200,"ghost_share":0,"stale_share":0.455,"repost_share":0.06,"time_to_fill_p50_days":24,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":64000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Apex","optional":false},{"name":"Aura Components","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"Rest API","optional":false},{"name":"Rest-Assured","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-05T10:44:45Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T01:59:41Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"\"Please note, this role is not able to offer visa transfer or sponsorship now or in the future.\"\nAbout the role\nAs a Salesforce Production Support Engineer, you will make an impact by ensuring the stability, reliability, and continuous availability of the Salesforce Service Cloud platform. You will be a valued member of the Salesforce support team and work collaboratively with development teams, business stakeholders, end users, and cross-functional technology partners to deliver seamless business and customer experiences.\nIn this role, you will:\nManage and resolve L2/L3 production incidents impacting Salesforce Service Cloud while meeting established service level agreements (SLAs).\nTroubleshoot complex issues across Apex, Flows, Lightning Web Components (LWC), Aura components, and system integrations.\nMonitor platform performance, integration processes, and batch jobs to proactively identify and mitigate risks.\nPerform root cause analysis and implement corrective actions to improve platform stability and reduce recurring incidents.\nSupport Service Cloud administration, configuration, deployments, and change management activities.\nWork model: Remote\nWe strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.\nThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nWhat you need to have to be considered\n5+ years of hands-on Salesforce experience, including production support within Salesforce Service Cloud environments.\nStrong experience diagnosing and resolving L2/L3 production issues across Apex, Flows, Lightning Web Components (LWC), and integrations.\nExperience supporting Salesforce integrations using REST/SOAP APIs, middleware solutions, and external systems.\nSalesforce Administrator Certification and Salesforce Platform Developer I Certification.\nExperience with Service Cloud administration, user management, reporting, deployments, and release management processes.\nThese will help you stand out\nAdvanced knowledge of Salesforce Service Cloud production operations and platform optimization.\nExperience working within large-scale enterprise Salesforce environments with complex integrations.\nStrong root cause analysis and problem-solving capabilities.\nKnowledge of proactive monitoring, performance tuning, and continuous service improvement practices.\nExcellent communication and stakeholder management skills.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.\nSalary and Other Compensation\nThe annual salary for this position is between $64,000 - $95,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nCognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\nPaid Holidays plus Paid Time Off\n401(k) Plan and Contributions\nLong-term/Short-term Disability\nPaid Parental Leave\nEmployee Stock Purchase Plan\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.","description_format":"text","description_chars":3939,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-05T19:59:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 8,264","filings_12m":8264,"filings_prev_12m":11293,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":6218}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/cognizant-salesforce-production-support-engineer-2","json_url":"https://alion.io/job/cognizant-salesforce-production-support-engineer-2.json","meta":{"generated_at":"2026-11-13T03:00:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-salesforce-production-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-salesforce-production-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-salesforce-production-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-salesforce-production-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-salesforce-production-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3832890}},{"tool":"search_jobs","arguments":{"company":"cognizant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3832890},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}