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processes, with hands-on experience using ServiceNow.\nExperience in managing L2 application support for Luxury Retail and CRM Salesforce experience, no need for programing or coding level.\nStrong leadership, communication, analytical, and problem-solving skills.\nITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.\nExcellent written and spoken English","description_format":"text","description_chars":1750,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & 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