{"id":2163301,"url":"https://alion.io/job/cognizant-servicenow-solution-architect","title":"ServiceNow Solution Architect","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":86,"open_postings":160,"ghost_share":0,"stale_share":0.538,"repost_share":0.019,"time_to_fill_p50_days":22,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":545},"experience_years_min":18,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-10T12:52:48Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-01T16:57:53Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Job Summary\nThis role is for a Solution Architect with deep expertise in ServiceNow platforms who will design scalable enterprise solutions while working in a hybrid model. The role requires 18 to 20 years of experience in cloud and platform architecture with a focus on Now Platform implementation strategic solution design and aligning technical roadmaps with business outcomes across global environments.\nResponsibilities\nDrive end to end architecture for ServiceNow based solutions that align platform capabilities with strategic business objectives and long term technology roadmaps\nDesign scalable secure and resilient cloud architectures on the Now Platform that support complex workflows integrations and enterprise service management needs\nCoordinate with cross functional teams to translate business requirements into detailed ServiceNow solution designs and implementation blueprints\nGuide the definition of reusable ServiceNow architecture patterns and reference implementations that can be applied across multiple business domains and regions\nReview solution proposals and technical designs to ensure compliance with enterprise architecture standards security guidelines and regulatory constraints\nCollaborate with product owners and process owners to prioritize platform capabilities and ensure that solution designs maximize value and user adoption\nOptimize existing ServiceNow implementations by assessing technical debt performance bottlenecks and configuration issues and defining remediation strategies\nDrive integration strategies between ServiceNow and external systems using APIs integration tools and data pipelines to ensure consistent and reliable data exchange\nProvide architectural governance by participating in design reviews change advisory processes and architecture boards ensuring alignment with cloud and platform principles\nMentor engineering and configuration teams on ServiceNow architecture best practices including configuration management scripting data models and workflow design\nDevelop comprehensive documentation including architecture diagrams data flows integration specifications and operational guidelines to support ongoing platform operations\nEngage with stakeholders to communicate architectural decisions explain tradeoffs and demonstrate how ServiceNow solutions contribute to organizational goals and customer impact\nAlign ServiceNow solution design with sustainability accessibility and inclusive design principles so that technology outcomes support broader societal and organizational values\nQualifications\nRequire extensive experience in ServiceNow Now Platform including modules such as IT service management IT operations management and enterprise service management with proven delivery of complex implementations\nRequire strong background in solution design and architecture for large scale cloud platforms including definition of integration strategies data models and security architectures\nRequire solid experience applying strategic thinking to technology decisions including roadmap development platform consolidation and optimization of total cost of ownership\nRequire prior hands on exposure to configuration and customization of ServiceNow components including workflows scripting forms and service portals to ensure practical and implementable designs\nRequire proven experience working in hybrid work models collaborating with distributed teams and using modern agile delivery practices and tools\nPrefer familiarity with complementary cloud platforms such as major public cloud providers to design holistic architectures that blend ServiceNow capabilities with broader cloud services\nPrefer experience defining and implementing governance frameworks for platforms including standards for configuration management change control and environment strategy\nPrefer exposure to observability monitoring and performance tuning in ServiceNow environments to ensure reliable and highly available services for enterprise users\nPrefer experience guiding teams through platform upgrades migration projects and greenfield deployments while minimizing disruption and ensuring backward compatibility\nPrefer strong communication and documentation skills to articulate complex architectural concepts to technical and non technical audiences in clear and concise language\nCertifications Required\nServiceNow Certified Technical Architect or ServiceNow Certified Implementation Specialist or equivalent advanced ServiceNow certification","description_format":"text","description_chars":4487,"description_truncated":false,"requirements":{"experience_years_min":18,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T08:40:53Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.463,"p_room":0.28,"age_days":51,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-servicenow-solution-architect","json_url":"https://alion.io/job/cognizant-servicenow-solution-architect.json","meta":{"generated_at":"2026-11-01T17:23:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-servicenow-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-servicenow-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-servicenow-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-servicenow-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-servicenow-solution-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2163301}},{"tool":"search_jobs","arguments":{"company":"cognizant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2163301},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}