{"id":2947872,"url":"https://alion.io/job/cognizant-servicenow-transformation-program-manager","title":"ServiceNow Transformation Program Manager","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":87,"open_postings":124,"ghost_share":0,"stale_share":0.694,"repost_share":0.016,"time_to_fill_p50_days":20,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":110000,"currency":"CAD","period":"year","gross":null,"usd_annual":78332},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Power BI","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-20T11:58:33Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T16:21:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the group:\nCognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.\nRole title: ServiceNow Transformation Program Manager\nLocation:Toronto, ON\nMandatory skills: Project Management, Service Now, Transformation Strategy, Roadmap & Value Realization, Executive Stakeholder Management & Advisory, Transformation Governance & Risk Management\nRole Summary\nCoordinates post-go-live adoption, the digital-support operating model and program metrics across Tracks B, C and D. Establishes a consistent management approach for readiness, supportability, measurement, and continuous improvement so that technology releases translate into sustainable operational outcomes.\nKey accountabilities\nMaintains the integrated plan, governance cadence, actions, decisions, risks and dependencies across Tracks B, C and D.\nCoordinates readiness intake, agent training, resource balancing, application-maintenance onboarding, observability, ITSM support processes and dashboard delivery.\nEstablishes common templates, operational-readiness checklists, decision rights, review points, and entry and exit criteria for all workstreams.\nCoordinates workstream leads, helpdesk operations, application support, monitoring, reporting, ServiceNow and platform stakeholders.\nDrives timely completion of the operational-readiness checklist so each workstream understands and plans for support requirements early.\nEnsures metric definitions, data ownership, dashboard milestones, and performance-review forums remain aligned with program objectives.\nProvides concise, decision-oriented status reporting and escalates capability, capacity, or control gaps before they affect go-live readiness.\nTracks commitments through operational acceptance, stabilization, and outcome-validation checkpoints.\nQualifications\nTypically, 7+ years of project management experience across technology transformation, service operations, or enterprise delivery.\nDemonstrated ability to integrate adoption, operating-model, operational-readiness, and performance-management activities.\nStrong governance, planning, facilitation, executive communication, and dependency-management skills.\nWorking knowledge of ITIL, service transition, observability, performance reporting, and operational acceptance.\nAbility to establish structure and accountability in a complex, multi-stakeholder environment.\nDesirable experience and education\nPost-secondary degree or equivalent combination of education and experience.\nPMP, PRINCE2, SAFe, Scrum, or ITIL certification.\nExperience in end-user services, ServiceNow, Power BI, observability, or digital-support transformation.\nExperience in leading projects in a helpdesk and/or contact center environment.\nExperience in a regulated financial-services environment and familiarity with SysTrack, ServiceNow Knowledge management, endpoint automation, RPA, Virtual Agent technologies, Conversational and Gen AI platforms\nCompensation: We are offering between $90,000 - $110,000. Applications will be accepted until Oct 30, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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