{"id":2855264,"url":"https://alion.io/job/cognizant-site-support-engineer-3","title":"Site Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":87,"open_postings":124,"ghost_share":0,"stale_share":0.694,"repost_share":0.016,"time_to_fill_p50_days":20,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Foster City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":59000,"currency":"USD","period":"year","gross":null,"usd_annual":59000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Rest-Assured","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T09:28:15Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T00:24:24Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the role\nAs a Site Support Engineer, you will make an impact by providing hands-on onsite IT support in a 24x7 operational environment. You will be responsible for end-user computing support, hardware and software troubleshooting, Windows and Mac administration, mobile device support, asset management, and incident resolution. You will work closely with employees and IT teams to ensure reliable technology services while maintaining a high standard of customer support.\nIn this role, you will\nProvide onsite deskside support for end-user hardware, software, peripherals, and enterprise applications.\nTroubleshoot and resolve break/fix issues for desktops, laptops, monitors, printers, scanners, and related IT equipment.\nSupport Windows and Mac operating systems, including diagnosis and remediation of system issues.\nPerform device staging, configuration, software installation, deployment, and replacement activities.\nSupport Microsoft Office and Microsoft 365 applications.\nTroubleshoot and resolve basic network connectivity issues affecting end-user devices.\nSupport printers, scanners, file shares, VoIP phones, and workplace technology services.\nManage incidents and service requests through ServiceNow or a similar ITSM platform.\nPerform basic Active Directory administration, including account creation and user support activities.\nSupport iOS mobile devices and related connectivity, configuration, and troubleshooting tasks.\nMaintain IT asset inventory, including equipment deployment, tracking, recovery, and lifecycle management.\nPerform endpoint protection and antivirus support activities, including Symantec Virus Scan or comparable solutions.\nCollaborate with infrastructure and support teams to escalate and resolve complex technical issues.\nMaintain compliance with operational procedures, documentation, and service management processes.\nDeliver exceptional customer service while communicating technical issues effectively to end users.\nSafely install, move, and configure IT equipment weighing up to 50 lbs.\nWork model\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Foster City, CA.\nThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nWhat you need to have to be considered\nTechnical degree or equivalent professional experience supporting end-user computing environments.\nExperience providing deskside support, hardware/software troubleshooting, and break/fix support.\nKnowledge of Windows and Mac operating systems.\nExperience supporting Microsoft Office and Microsoft 365 applications.\nFamiliarity with ServiceNow or comparable ITSM/ticketing platforms.\nExperience supporting mobile devices, including iOS.\nKnowledge of Microsoft Active Directory user and account administration.\nExperience supporting printers, scanners, file shares, and end-user peripherals.\nUnderstanding of basic networking concepts and end-user connectivity troubleshooting.\nExperience with IT asset management and inventory tracking.\nKnowledge of antivirus and endpoint protection technologies.\nExperience supporting VoIP or network-connected phones.\nStrong troubleshooting, problem-solving, and analytical skills.\nExcellent customer service, communication, and interpersonal skills.\nAbility to prioritize and manage multiple incidents in a fast-paced support environment.\nStrong teamwork and collaboration skills.\nThese will help you stand out\nExperience supporting enterprise environments operating on a 24x7 schedule.\nKnowledge of endpoint management and device deployment processes.\nFamiliarity with enterprise asset management practices.\nExperience working in SLA-driven support environments.\nAdditional certifications related to desktop support, Microsoft technologies, or IT service management.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.\nWork Schedule & Shift Requirements\nThis position supports a 24x7 operational environment and requires full flexibility.\nInitial schedule: Monday through Friday, 8:00 AM to 5:00 PM during onboarding and transition period.\nFollowing onboarding, schedules will be assigned based on operational requirements.\nExpected schedules may include night shifts, second shifts, weekends, and holidays.\nRotational shift participation is a mandatory requirement.\nShift assignments may change based on business and operational coverage needs.\nCandidates must be able and willing to support night, weekend, holiday, and rotating schedules.\nAbility to lift and move IT and electronic equipment weighing up to 50 lbs.\nSalary and Other Compensation:\nApplications will be accepted until October 27, 2026.\nThe annual salary for this position is between $50,000 - $59,000 USD depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\nPaid holidays plus Paid Time Off\n401(k) plan and contributions\nLong-term/Short-term Disability\nPaid Parental Leave\nEmployee Stock Purchase Plan\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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