{"id":2574088,"url":"https://alion.io/job/cognizant-site-support-engineer","title":"Site Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":83,"open_postings":99,"ghost_share":0,"stale_share":0.869,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Santa Monica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63000,"max":84000,"currency":"USD","period":"year","gross":null,"usd_annual":84000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:55:02Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T14:06:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title: Site Support Engineer - Night/Rotational Shift (24x7)\nJob Location: Onsite- Santa Monica, CA, USA\n\nWe are seeking an experienced Site Support Engineer / Deskside Support Engineer to provide hands-on IT support in a 24x7 onsite environment. The role is responsible for supporting end-user computing, hardware/software break-fix, Windows and Mac devices, mobile devices, printers, asset management, ServiceNow tickets, and basic network connectivity issues.\nThe successful candidate must be comfortable working in a 24x7 support environment, including night shifts, second shifts, weekends, and holidays. Flexibility to rotate across shifts based on site operational requirements is an essential requirement of this position.\nWork Schedule and Shift Requirement\nThis position requires full flexibility to support a 24x7 operational environment.\nInitial schedule: Monday through Friday, 8:00 AM to 5:00 PM for approximately the first two months for onboarding and transition.\n\nFollowing the initial period, the employee will move to a schedule determined by site requirements.\n\nThe anticipated schedule may include night shifts approximately two days per week and second shift for the remaining three days.\n\nCandidates must be prepared to rotate to other shifts when required.\n\nAvailability to work nights, weekends, and holidays is required.\n\nThe site operates 24 hours a day, 7 days a week, so schedules may change based on operational coverage requirements.\n\nCandidates who are unable to support rotational/night-shift schedules will not be considered for this position.\n\nSalary and Other Compensation:\nThe total annual compensation for this position is between $63,000 to $84,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nIn this role, you will\n\nProvide onsite deskside and end-user support for hardware, software, peripherals, and enterprise applications.\n\nPerform break/fix troubleshooting and repair for desktops, laptops, monitors, printers, scanners, and related IT equipment.\n\nSupport Windows and Mac environments, diagnosing operating system issues and implementing appropriate resolutions.\n\nPerform PC staging, configuration, software installation, troubleshooting, and deployment activities.\n\nProvide support for Microsoft Office / Microsoft 365 applications and common end-user productivity tools.\n\nDiagnose end-user system failures, determine root causes where possible, and implement appropriate repair or remediation solutions.\n\nTroubleshoot basic network connectivity issues between end-user devices and the corporate network.\n\nSupport printers, scanners, file shares, and other workplace technology used by employees.\n\nManage incidents and service requests through ServiceNow or a comparable ITSM platform, ensuring tickets are accurately documented and progressed through resolution.\n\nAssist with user account administration, including user ID creation and basic Microsoft Active Directory-related activities.\n\nSupport mobile devices, including iOS-based devices and related end-user connectivity or configuration issues.\n\nPerform IT asset management and inventory activities, including tracking, deployment, movement, and recovery of computer equipment.\n\nFollow established virus detection, endpoint protection, and remediation procedures, including support involving Symantec Virus Scan.\n\nProvide basic support for network-connected phones and VoIP systems.\n\nComplete required IT compliance and operational support tasks in accordance with established processes.\n\nMaintain a high level of customer service while communicating technical issues and resolutions clearly to end users.\n\nWork collaboratively with other IT support teams and escalate issues appropriately when they require specialized technical expertise.\n\nSafely move, install, and configure IT equipment weighing up to 50 lbs.\n\nWhat you’ll need to succeed (required skills)\n\nTechnical degree or equivalent professional experience providing end-user/desktop support.\n\nStrong hands-on experience with deskside support, break/fix, hardware and software troubleshooting.\n\nExperience supporting Windows and Mac operating systems.\n\nKnowledge of iOS/mobile device support.\n\nExperience supporting Microsoft Office/Microsoft 365 applications.\n\nHands-on experience with ServiceNow or another ITSM/ticketing platform.\n\nExperience supporting printers, scanners, file shares, and other end-user peripherals.\n\nFamiliarity with Microsoft Active Directory, including basic user/account support.\n\nExperience with computer asset management and asset tracking.\n\nUnderstanding of basic networking concepts with the ability to troubleshoot end-user connectivity issues.\n\nExperience providing basic support for VoIP/network phones.\n\nKnowledge of antivirus/endpoint protection technologies, including Symantec Virus Scan or similar solutions.\n\nStrong troubleshooting and problem-solving skills.\n\nExcellent customer service and interpersonal communication skills.\n\nAbility to prioritize multiple incidents and service requests in a fast-paced support environment.\n\nStrong teamwork and collaboration skills.\n\nFluency in both English and Spanish.\n\nMandatory Shift Availability\nCandidates must be willing and able to work:\nNight shifts\n\nSecond shifts\n\nRotational shifts\n\nWeekends\n\nHolidays\n\nOther schedules as required to maintain 24x7 site coverage\n\nShift flexibility is a core requirement of the role and not an occasional overtime expectation.\nPhysical Requirement\nAbility to lift and move IT/electronic equipment weighing up to 50 lbs.\n\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\n\nPaid holidays plus Paid Time Off\n\n401(k) plan and contributions\n\nLong-term/Short-term Disability\n\nPaid Parental Leave\n\nEmployee Stock Purchase Plan\n\nWork model:\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Santa Monica, CA, USA.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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