{"id":3896815,"url":"https://alion.io/job/cognizant-technology-operations-engineer-opentext-b2b-integrations","title":"Technology Operations Engineer – OpenText B2B Integrations","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":87,"open_postings":178,"ghost_share":0,"stale_share":0.489,"repost_share":0.056,"time_to_fill_p50_days":23,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Albany, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79000,"max":92500,"currency":"USD","period":"year","gross":null,"usd_annual":92500},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-06T13:15:05Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T10:27:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the role\nAt Cognizant, technology drives transformation, and our associates are at the heart of everything we do. As a Technology Operations Engineer - OpenText B2B Integrations, you will play a critical role in ensuring the stability, security, and performance of enterprise B2B integration platforms supporting mission-critical cards and payments operations. You will work with cross-functional teams to maintain highly available integration services that enable seamless transaction processing for global customers.\nIn this role, you will:\nAdminister, support, and maintain OpenText BizManager environments to ensure secure, stable, and efficient B2B integrations.\nConfigure and support OpenText BizLink components for partner onboarding, message routing, workflow management, and file transfer operations.\nMonitor platform health and operational dashboards, proactively identifying and resolving issues affecting critical transaction flows.\nInvestigate and resolve production incidents by analyzing message paths, logs, routing configurations, mappings, and communication protocols.\nCollaborate with business, application, infrastructure, and security teams to implement enhancements and onboard new trading partners.\nPerform configuration changes, platform updates, and deployment activities following established change management processes.\nOptimize file transfer processes and message throughput to improve system performance and reliability.\nDevelop and maintain operational documentation, support procedures, and knowledge artifacts to ensure consistent service delivery.\nConduct root cause analyses and implement preventative measures that improve platform stability and reduce recurring incidents.\nEnsure integration platforms comply with enterprise security, audit, encryption, and access control standards.\nSupport platform upgrades, partner integrations, and operational readiness activities across production and non-production environments.\nContinuously expand domain knowledge of cards and payments processes to support informed operational decision-making.\nWork Model\nWe believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week onsite in New Albany, Ohio, and 2 days remote.\nThe working arrangements for this role are accurate as of the date of posting and may change based on project, client, or business requirements.\nRequired Qualifications\n7 to 11 years of experience in technology operations, middleware support, production support, managed services, or enterprise B2B integration environments.\nStrong hands-on experience configuring, administering, and troubleshooting OpenText BizManager platforms.\nExtensive experience supporting OpenText BizLink, including workflow management, routing configurations, partner onboarding, and operational diagnostics.\nStrong understanding of B2B integration concepts, secure file transfer technologies, and communication protocols such as AS2, SFTP, FTPS, HTTPS, and related standards.\nProven ability to analyze application logs, transaction failures, operational metrics, and integration errors to identify and resolve issues efficiently.\nExperience supporting mission-critical production environments using incident, problem, and change management processes.\nKnowledge of cards and payments operations, including transaction processing, settlement, reconciliation, file exchanges, and payment ecosystems.\nStrong communication skills with the ability to collaborate effectively across business and technical teams in a global environment.\nPreferred Qualifications\nExperience supporting banking, financial services, payments, fintech, or card processing environments.\nKnowledge of enterprise monitoring and observability tools.\nExperience with automation, scripting, or operational efficiency improvements.\nFamiliarity with audit controls, encryption technologies, and compliance requirements related to external partner integrations.\nITIL Foundation Certification.\nOpenText B2B Managed Services Certification or equivalent OpenText training.\nPrior experience supporting high-volume transaction processing environments.\nSalary and Other Compensation\nThe annual salary for this position is between $79,000 - $92,500, depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.\nBenefits\nApplications will be accepted until 6/12/26\nCognizant offers one of the most comprehensive benefits packages in the industry, including:\nMedical, Dental, Vision, and Life Insurance\nPaid holidays and Paid Time Off (PTO)\n401(k) Plan with Company Contributions\nLong-Term and Short-Term Disability Coverage\nPaid Parental Leave\nEmployee Stock Purchase Plan (ESPP)\nHealth Savings Account (HSA)\nFlexible Spending Accounts (Healthcare, Dependent Care, and Limited Purpose FSA)\nEmployee Assistance Program (EAP)\nTuition Reimbursement and Continuous Learning Programs\nMental Health and Wellbeing Programs\nAdoption Assistance\nBackup Child and Elder Care Programs\nCommuter Benefits (where applicable)\nLegal Plan and Identity Theft Protection\nPet Insurance\nAdditional Voluntary Benefits and Employee Discount Programs\nBenefits availability may vary based on employment status and are subject to the terms of applicable benefit plans.\nWhy Cognizant?\nCognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.\nWe are committed to fostering an inclusive workplace where everyone can thrive professionally and personally. We value diversity, promote collaboration, and empower our associates to create meaningful impact for our clients and communities.\nWe're excited to meet people who share our mission and can contribute in a variety of ways. Even if you do not meet every requirement listed, we encourage you to apply. 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