{"id":4055584,"url":"https://alion.io/job/cognizant-workplace-technology-analyst","title":"Workplace Technology Analyst","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":87,"open_postings":186,"ghost_share":0,"stale_share":0.473,"repost_share":0.059,"time_to_fill_p50_days":24,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":{"min":86000,"max":96000,"currency":"AUD","period":"year","gross":null,"usd_annual":65749},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Power Automate","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-10T20:29:23Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T04:36:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What makes Cognizant a unique place to work? The combination of rapid growth and an unique place international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.\nAt Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.\nPosition Summary\nAs a Workplace Technology Analyst, you will deliver front-line end user technology support across corporate office and mine site environments for a global resources client. You will be part of the Desktop Support team, collaborating with local and global support analysts, remote resolver teams, and client stakeholders to ensure seamless IT service delivery.\nMandatory Skills\nStrong Level 1/2 Desktop Support experience (face-to-face and remote)\nOperating system and application support across:\nWindows 10 & Windows 11\nMicrosoft 365 (SharePoint, OneDrive, Teams)\nCisco Webex\nMobile Device Management experience (Intune) supporting iOS and Android devices\nExperience with Active Directory, SCCM, and ITSM tools (ServiceNow preferred)\nHardware asset management experience\nStrong communication and customer service skills with a focus on safety and user satisfaction\nRoles And Responsibilities\nProvide Level 1/2 Desktop Support both onsite and remotely, resolving issues related to hardware, software, unified communications, printing, and mobile devices\nLog, manage, and track interactions, incidents, and service requests using ITSM tools in line with ITIL best practices\nTravel regularly to mine site locations to deliver in-person IT support and gain exposure to mining operations and technologies\nMaintain and update the asset management database with accuracy\nDrive continuous service and process improvements\nDeliver user training and education on IT best practices, security protocols, and effective technology usage\nQualifications/Certifications\nCertificate IV in Information Technology (minimum requirement)\nITIL v4 Foundation (highly desirable)\nAdditional desirable qualifications/skills:\nAzure experience\nPowerShell scripting\nPower Query or Power Automate familiarity\nmacOS (OS X) support experience\nCompTIA A+ or tertiary qualification in IT\nSalary Range: $86,000-96,000\nDate of Posting: 11-Nov-26\nNext Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.\nFor a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.","description_format":"text","description_chars":2910,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-11T04:36:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T05:38:51Z"},"pay":{"stated_usd_annual":65749,"is_top_pay":false},"html_url":"https://alion.io/job/cognizant-workplace-technology-analyst","json_url":"https://alion.io/job/cognizant-workplace-technology-analyst.json","meta":{"generated_at":"2026-11-11T05:38:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-workplace-technology-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-workplace-technology-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-workplace-technology-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-workplace-technology-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-workplace-technology-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4055584}},{"tool":"search_jobs","arguments":{"company":"cognizant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4055584},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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