{"id":4133944,"url":"https://alion.io/job/cognyte-field-support-engineer","title":"Field Support Engineer","company":{"id":49207,"name":"Cognyte","domain":"cognyte.com","url":"https://alion.io/company/cognyte","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ArgoCD","optional":false},{"name":"GitOps","optional":false},{"name":"Kubernetes","optional":false},{"name":"KubeVirt","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Red Hat","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:33:05Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-12T03:19:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nCurious about what it’s like to work at Cognyte?\nAt Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist.\nYou’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize, and prevent criminal, terror, and security threats worldwide.\nThese solutions are used by law enforcement, national security, and military intelligence agencies in nearly 100 countries, transforming massive volumes of data into actionable intelligence that helps create a safer world.\nWe are looking for an experienced and hands-on Field Support Engineer to join our team supporting mission-critical customer environments. This role is ideal for engineers with deep expertise in Red Hat OpenShift, Kubernetes, Linux administration, and cloud-native infrastructure, who enjoy solving complex technical challenges while working directly with customers.\nWhat You'll Do\nServe as the primary onsite technical expert supporting Red Hat OpenShift and Kubernetes platforms.\nManage cluster operations including upgrades, patching, lifecycle management, performance monitoring, and troubleshooting.\nSupport OpenShift Virtualization (KubeVirt) environments running both virtual machines and containerized workloads.\nTroubleshoot and support enterprise infrastructure including Linux servers, storage platforms, virtualization technologies, and networking environments.\nPerform root cause analysis and coordinate issue resolution with internal engineering teams and technology partners.\nDeploy and support solutions leveraging Red Hat Advanced Cluster Management (ACM), GitOps, and ArgoCD.\nAssist with datacenter deployments, hardware integration, platform validation, and operational readiness activities.\nMaintain system reliability, security compliance, documentation, and support procedures.\nAct as a trusted advisor to customers, providing technical guidance and operational best practices.\nRequirements\nWhat You'll Bring\n5+ years of experience supporting enterprise infrastructure, cloud-native platforms, systems engineering, or field engineering environments.\nStrong hands-on experience with Red Hat OpenShift and Kubernetes administration.\nAdvanced Linux administration skills (RHEL preferred).\nExperience supporting virtualization, enterprise storage, networking, and server infrastructure.\nKnowledge of Kubernetes networking, load balancing, routing, switching, VLANs, and troubleshooting complex distributed environments.\nExperience with GitOps methodologies, ArgoCD, Infrastructure as Code, and automation frameworks.\nStrong analytical, troubleshooting, and customer-facing communication skills.\nAbility to work independently and serve as the senior technical authority within customer environments.\nNice to Have\nExperience with OpenShift Virtualization (KubeVirt).\nExperience with Red Hat Advanced Cluster Management (ACM).\nCertifications such as CKA, RHCSA, or Red Hat Certified OpenShift Administrator (EX280).\nExperience supporting secure, highly regulated, or government environments.\nKnowledge of telecom technologies, CNFs, VNFs, LTE, or 5G networks.\nRequirements\nU.S. Citizenship required.\n Must reside in or be able to commute to the Kansas City metropolitan area.\nAbility to obtain and maintain customer-required security authorizations and facility access.\nLimited travel required for training, customer activities, and periodic corporate 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