Resident Experience Coordinator

Description

Resident Experience Coordinator

Four Seasons at Carolina Oaks | Bluffton, South Carolina

$20.00-$23.00/hour + Comprehensive Benefits + 16 Paid Holidays

Hiring range based on experience, skills, and qualifications.

Wednesday-Sunday | 9:00 a.m.-6:00 p.m.

Collaboration. Authenticity. Connection. Balance.

At Cohere, we believe community is the most valuable amenity.

We do more than manage communities-we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We're looking for a Resident Experience Coordinator to join our team at Four Seasons at Carolina Oaks, a developing 55+ community in the heart of the Lowcountry with resort-style amenities and a growing resident experience. Located just minutes from Hilton Head Island, Savannah, and the May River, the Bluffton and Hilton Head region is one of the Southeast's fastest-growing active adult destinations.

In this forward-facing role, you'll help set the tone for the resident experience through welcoming front desk service, clear communications, event support, and dependable administrative and operational coordination. You'll be joining the community during an exciting transition as Cohere begins a new chapter of management and resident service.

This is an opportunity to help shape a hospitality-forward resident experience that reflects the warmth and authenticity of the Lowcountry, ensuring residents feel welcomed, connected, and part of the community from the moment they arrive.

If you're someone who enjoys helping people, keeps details organized, and brings positive energy to both everyday interactions and community events, we'd love to meet you.

Why People Choose Cohere

The best communities are built by people who feel supported, valued, and empowered to do their best work. That's why we invest in benefits, time away, and professional growth that help our team members thrive both personally and professionally.

Highlights Include:

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

What You'll Do

Create a Welcoming Resident Experience

• Serve as a warm, professional first point of contact at the front desk for residents, guests, vendors, and community partners.
• Provide thoughtful customer service, answer questions, share information, and help residents navigate community resources and processes.
• Communicate community guidelines with tact and professionalism and help de-escalate concerns when needed.

Support Communications and Community Information

• Prepare and distribute timely resident communications about programs, events, updates, and community information.
• Maintain calendars, registration systems, website content, digital platforms, reference materials, and cloud-based community records.
• Help ensure information is accurate, current, easy to understand, and consistent across communication channels.

Help Bring Events and Programs to Life

• Support the planning, setup, execution, and follow-up of resident events, programs, clubs, volunteer initiatives, and signature experiences.
• Coordinate event details, registrations, schedules, supplies, and resident questions while anticipating needs and identifying potential conflicts.
• Bring enthusiasm, hospitality, and strong follow-through to experiences designed to build connection and belonging.

Keep Daily Operations Moving

• Provide general administrative support to the Community Life team and facilitate resident-facing operational processes as assigned.
• Assist with reservation programs, facility coordination, records, scheduling, and other community systems.
• Collaborate with Cohere colleagues to strengthen processes, share best practices, and create a consistent resident experience.

What We're Looking For

• At least 1-3 years of customer service, administrative, hospitality, event, recreation, communications, or other relevant professional experience.
• Experience supporting events, programs, volunteers, clubs, members, residents, or similar stakeholder groups is preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organization, prioritization, attention to detail, time management, and follow-through.
• Comfort balancing front desk service, communications, administrative work, and event support in a busy environment.
• Ability to remain composed, helpful, and professional when resolving questions or handling challenging interactions.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• A bachelor's degree in hospitality, event management, marketing, communications, recreation, or a related field is preferred but not required.
• Experience serving active adult, lifestyle, golf, resort, waterfront, master-planned, or residential communities in the Southeast is highly valued.

Additional Requirements

• Ability to work the regular Wednesday-Sunday schedule from 9:00 a.m.-6:00 p.m., including holidays or occasional schedule adjustments based on community needs.
• Valid driver's license, acceptable driving record, and reliable transportation for off-site programs, meetings, and supply pickup.
• Ability to frequently lift and move up to 30 pounds and remain on your feet for extended periods.

Equal Opportunity Employer

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.