{"id":2122371,"url":"https://alion.io/job/cohesity-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":1043373,"name":"Cohesity","domain":"cohesity.com","url":"https://alion.io/company/cohesity-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":121000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"Tcpdump","optional":false},{"name":"VMWare","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-16T15:41:45Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. \nWe’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture. \nWant to join the leader in AI-powered data security?\nTechnical Support Engineer is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!\nHOW YOU’LL SPEND YOUR TIME HERE\nWork with Cohesity customers to provide a timely resolution to technical issues that they may encounter\n\nUse available tools to investigate and troubleshoot technical issues\n\nRecord customer interactions, including investigation, troubleshooting, and the resolution of issues\n\nWork closely with Cohesity engineering and account management teams\n\nDemonstrate considerable judgment in selecting methods and techniques for obtaining solutions\n\nProvide the best experience possible for Cohesity customers\n\nManage workload to ensure that all customer issues are resolved in a timely manner\n\nAssist in the development of comprehensive and reusable self-service solutions for future incidents\n\nDevelop knowledge base article\n\nMentor other engineers\n\nWE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING\nDemonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.\n\n3-12 years of experience working in a storage, networking and virtualization environment\n\nStrong understanding of Linux and administration experience across all working components\n\nAbility to analyze system diagnostics and clearly articulate the issue for the customer\n\nGood understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash\n\nExperience with remote file access protocols, including NFS, SMB (CIFS)\n\nSolid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).\n\nDemonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making.\n\nData Privacy Notice for Job Candidates:\nFor information on personal data processing, please see our Privacy Policy.\nEqual Employment Opportunity Employer (EEOE)\nCohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.\nIf you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or  for assistance.\nIn-Office Expectations\nCohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.\nWe strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.","description_format":"text","description_chars":4304,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Security Operations"],"lifecycle":[{"event":"open","at":"2026-10-09T00:01:34Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.77,"p_room":0.75,"age_days":28,"expected_fill_days":32,"reasons":["conf:27","velocity","win:late","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cohesity-technical-support-engineer-2","json_url":"https://alion.io/job/cohesity-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-16T16:50:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1357,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1043373},"rest":"https://alion.io/mcp/rest/get_company?id=1043373"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcohesity-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcohesity-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcohesity-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cohesity-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcohesity-technical-support-engineer-2"}]}