{"id":2122183,"url":"https://alion.io/job/cohesity-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1043373,"name":"Cohesity","domain":"cohesity.com","url":"https://alion.io/company/cohesity-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cork, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"GCP","optional":false},{"name":"Tcpdump","optional":false},{"name":"VMWare","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T02:35:47Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. \nWe’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture. \nWant to join the leader in AI-powered data security?\nJoin Cohesity as aTechnical Support Engineer and become part of a team that is reshaping data management.\nThis role will focus on supporting and resolving data protection issues in traditional platforms, DataProtect, NetBackup Appliances, Cloud, databases and more as you collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.\nWe are looking for a passionate Technical Support Engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communications skills.\nHOW YOU'LL SPEND YOUR TIME HERE:\nWork with Cohesity customers to provide a timely resolution to technical issues.\nUse available tools to investigate and troubleshoot technical issues\nRecord customer interactions, including investigation, troubleshooting, and the resolution of issues\nWork closely with Cohesity engineering and account management teams\nDemonstrate considerable judgment in selecting methods and techniques for obtaining solutions\nProvide the best experience possible for Cohesity customers\nManage workload to ensure that all customer issues are resolved in a timely manner\nAssist in the development of comprehensive and reusable self-service solutions for future incidents\nDevelop knowledge base articles.\nDetermine and communicate recommendations on Support readiness for new products and features\nProvide feedback to improve product quality/functionality\nShifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays.\nWE'D LOVE TO TALK TO YOU IF YOU HAVE SOME OF THE FOLLOWING:\nSolid experience as an Enterprise Technical Support Engineer\nExperience working in a storage, networking and virtualization environment\nStrong understanding of Operating Systems\nAbility to analyse system diagnostics and clearly articulate the issue for the customer\nGood understanding of debugging utilities, with an emphasis on tcpdump, strace, wireshark\nExperience with remote file access protocols, including NFS, SMB (CIFS)\nSolid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, Commvault, Symantec, DellEMC, NetApp)\nPerformance analysis experience\nBachelor's Degree in Computer Science, Computer Networking or related with experience OR MS degree in Computer Science, Computer Networking or related\nDemonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.\nData Privacy Notice for Job Candidates:\nFor information on personal data processing, please see our Privacy Policy.\nEqual Employment Opportunity Employer (EEOE)\nCohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.\nIf you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or  for assistance.\nIn-Office Expectations\nCohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.\nWe strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.","description_format":"text","description_chars":4673,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Security Operations"],"lifecycle":[{"event":"open","at":"2026-10-09T00:01:34Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.804,"p_room":1,"age_days":10,"expected_fill_days":33,"reasons":["conf:27","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cohesity-technical-support-engineer","json_url":"https://alion.io/job/cohesity-technical-support-engineer.json","meta":{"generated_at":"2026-10-16T13:51:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13312,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1043373},"rest":"https://alion.io/mcp/rest/get_company?id=1043373"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcohesity-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcohesity-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcohesity-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cohesity-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcohesity-technical-support-engineer"}]}