{"id":2163055,"url":"https://alion.io/job/cohesivecomponents-customer-service-representative","title":"Customer Service Representative","company":{"id":3913428,"name":"Cohesivecomponents","domain":"cohesivecomponents.com","url":"https://alion.io/company/cohesivecomponents","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T08:37:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T17:11:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Service Representative\nWhat is the objective of the Customer Service Representative role at Cohesive Components?\nThe Customer Service Representative will work cross-functionally within the company to manage and develop all aspects of the assigned customer accounts while delivering excellent customer satisfaction.\nWho is the ideal candidate?\nThe Customer Service Representative must be a highly driven, customer- focused professional, with excellent communication skills. This individual will also be a consummate team player and collaborator, working cross-functionally throughout the organization to problem solve unique customer situations as they arise. The ideal candidate will also be very organized and detail-oriented with the ability to remain calm under pressure.\nEssential Accountabilities of the Customer Service Representative:\nReviewing and managing customer orders.\nAcknowledging customer orders within 24 hours of receipt of PO.\nCommitting to specific ship dates to our customers through a decision process that includes the following factors: inventory level, revision level, stocked/non-stocked, raw material availability, available production capacity, etc.\nLeading cross-functional discussions when acknowledge order date is beyond customer requirement.\nCommunicating customer part obsolescence internally and coordinating actions to recoup as much potential loss as possible.\nReviewing daily shortfall report, communicating internally and working with customers regarding possible changes to delivery date.\nPrioritizing production backlog for top customers.\nManaging customer expedites with production/purchasing and communicating status to customer. Analyzing and making decisions on options with consideration to cost, lead time, risk to other customers, etc.\nInvestigating discrepancies with 3PL and internal processes to maintain inventory accuracy.\nFollowing up with customer regarding on-hold orders so revenue can be realized.\nLeading communication of quality issues, ensuring resolution to the customer.\nIdentifying and improving Customer Service processes.\nPartnering with Mexico Customer Service Representative to coordinate and expedite U.S. shipments not from 3PL warehouse\nDeveloping and maintaining relationships with customers that facilitates open dialogue on Cohesive Components perception and performance.\nVisit customer site as needed to develop and grow relationships.\nLeading cross-functional teams to solve business issues directly affecting customers.\nEnsuring customer account data is accurate and current.\nQualifications\nCompetencies, Skills and Experience\n3-5 years of related customer service experience in manufacturing, required\nBusiness to business experience, preferred\nExperience with high volume/SKUs, preferred\nExhibits ability to be proactive and to multi-task\nDemonstrates a high degree of professionalism in written and oral communication skills\nDemonstrates analytic and problem-solving abilities\nExperience utilizing an ERP system (Epicor experience a plus)\nBachelor’s Degree in business administration, preferred\nEEO STATEMENT\nCohesive Components is an equal opportunity employer, and we value diversity. All employment is decided based on qualifications, merit, and business need.\nOTHER DUTIES\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.","description_format":"text","description_chars":3536,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Manufacturing","Industrial Design"],"lifecycle":[{"event":"open","at":"2026-10-09T08:37:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:6","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/cohesivecomponents-customer-service-representative","json_url":"https://alion.io/job/cohesivecomponents-customer-service-representative.json","meta":{"generated_at":"2026-10-12T23:50:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3913428},"rest":"https://alion.io/mcp/rest/get_company?id=3913428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcohesivecomponents-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcohesivecomponents-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcohesivecomponents-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cohesivecomponents-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcohesivecomponents-customer-service-representative"}]}