{"id":897779,"url":"https://alion.io/job/cohu-technical-support-specialist-23","title":"Technical Support Specialist","company":{"id":11294,"name":"Cohu","domain":"cohu.com","url":"https://alion.io/company/cohu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":30,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":17500,"period":"year","method":"role_country_seniority_unknown","sample_n":41},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-09T06:46:34Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":59},"description":"Responsibilities -\nTo understand client(s) process' requirements and equipments' interface.\nTo work on issue(s) and root cause(s) analysis for assigned Ql(s).\nTo close loop with functional group for issue solution.\nTo routinely review with assigned Key/Focus account customer(s) and follow up on technical subjects (new request+ issues).\nTo extract and maintain necessary technical information by customer, that is suitable for customer process and helpful for equipment manufacturing.\nTo participate into the product beta site evaluation to follow and feedback actual evaluation result onsite.\nTo handle and follow up on escalating issues or tasks forces.\nTo participate and follow handler's evaluation to reach project's success and provide weekly updates to top management.\nTo participate with the team for trouble shooting complex issues, mostly multi-disciplinary issues.\nTo trigger Engineering Change Request for product improvement on performance and quality.\nTo be responsible for the items defined in personal contract.\nSupport other Key/Focus account(s) customers when required.\nTo evaluate new handler's layout, train customer and follow up on-site platform's installation for new Cohu THG customer(s).\nTo issue Customer's/Technical Bulletin for specific corrective actions or 1 to 1 product update.\nTo follow thoroughly, processes related to each of the activities needed to achieve respective required results.\nAny task that may be assigned from time to time.","description_format":"text","description_chars":1472,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Electronics Manufacturing","Semiconductor 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