{"id":4314126,"url":"https://alion.io/job/cohu-technical-support-specialist-24","title":"Technical Support Specialist","company":{"id":11294,"name":"Cohu","domain":"cohu.com","url":"https://alion.io/company/cohu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":72,"open_postings":33,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taichung, Taiwan","Austin, United States","Singapore","Kaohsiung, Taiwan","Malaysia"],"countries":["TW","US","SG","MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-14T11:59:01Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T14:39:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"RESPONSIBILITIES :\nTo understand client(s) process' requirements and equipments' interface.\nTo work on issue(s) and root cause(s) analysis for assigned Ql(s).\nTo close loop with functional group for issue solution.\nTo routinely review with assigned Key/Focus account customer(s) and follow up on technical subjects (new request+ issues).\nTo extract and maintain necessary technical information by customer, that is suitable for customer process and helpful for equipment manufacturing.\nTo participate into the product beta site evaluation to follow and feedback actual evaluation result onsite.\nTo handle and follow up on escalating issues or tasks forces.\nTo participate and follow handler's evaluation to reach project's success and provide weekly updates to top management.\nTo participate with the team for trouble shooting complex issues, mostly multi-disciplinary issues.\nTo trigger Engineering Change Request for product improvement on performance and quality.\nTo be responsible for the items defined in personal contract.\nSupport other Key/Focus account(s) customers when required.\nTo evaluate new handler's layout, train customer and follow up on-site platform's installation for new Cohu THG customer(s).\nTo issue Customer's/Technical Bulletin for specific corrective actions or 1 to 1 product update.\nTo follow thoroughly, processes related to each of the activities needed to achieve respective required results.\nAny task that may be assigned from time to time.\nESSENTIAL QUALITY EXPECTATIONS :\nProactively identify opportunities for improvement\nSeek for continuous improvement in own job processes\nProvide accurate reporting\nDrive issues until resolved inclusive all needed follow up actions.\nHighlight any kind of issues even they are not related to the own department and delegate them to the responsible Cohu staff.\nNotify colleagues to follow correct processes and procedures in case they do not.\nUpdate current Cohu processes in case of discrepancies in daily business. Drive generation of new processes if necessary.\nDon't think \"it is not my problem\" in case you detect any issue that can lead to quality issues.","description_format":"text","description_chars":2131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-11-14T14:39:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":64,"reasons":["conf:3","win:early"],"computed_at":"2026-11-14T18:22:49Z"},"pay":null,"html_url":"https://alion.io/job/cohu-technical-support-specialist-24","json_url":"https://alion.io/job/cohu-technical-support-specialist-24.json","meta":{"generated_at":"2026-11-14T18:22:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21800,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11294},"rest":"https://alion.io/mcp/rest/get_company?id=11294"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcohu-technical-support-specialist-24"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcohu-technical-support-specialist-24"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcohu-technical-support-specialist-24"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cohu-technical-support-specialist-24\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcohu-technical-support-specialist-24"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4314126}},{"tool":"search_jobs","arguments":{"company":"cohu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4314126},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}