{"id":3378293,"url":"https://alion.io/job/coinamatic-service-supervisor","title":"Service Supervisor","company":{"id":2682557,"name":"Coinamatic","domain":"coinamatic.com","url":"https://alion.io/company/coinamatic","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":17,"ghost_share":0,"stale_share":0.765,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T22:53:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!\nWASH provides outstanding laundry services to apartment properties, condominiums, military bases, colleges, and universities. With branches across the U.S. and Canada, WASH has over 70,000 locations with more than 5 million people using a WASH laundry room every week. Even with our solid reputation as an industry leader, our product isn’t laundry equipment - it’s customer service. WASH’s mission is to provide best-in-class laundry room operations to our customers by delivering superior quality service.The driving force to our success continues to be our customer service. As we build upon our 70-year history, excellence, growth, and innovation are at the forefront of our strategic goals. We’ve doubled in size in recent years, while pioneering new advances in laundry room technology. In being a people-centered company, we provide professional development, promotional opportunities, and a learning environment to continue to innovate. If our spirit of innovation and customer-focused approach speaks to you, we’d like to meet you!\nAbout the role:\nThe Service Supervisor is responsible for the management of all service operations for the assigned territory. These responsibilities include the following:\nWhat you will do:\nOversee the service department; responsible for repairs of washers, dryers, & ancillary equipment in the field, in strict accordance with policies, principles, and procedures established by the company\nLead team to maximize first-time fix rates and minimize return calls\nCoordinate ongoing training efforts of the service team, ensuring that all service technicians possess a current knowledge of all equipment in the field\nCollaborate and influence leaders in other departments\nDrive departmental initiatives to promote productivity and high-quality customer service\nPerformance management including training, coaching, performance reviews, & disciplinary action\nResolve escalated customer concerns, while identifying and implementing root-cause resolutions\nEnsure safe work practices\nMiscellaneous duties as assigned\nWhat we are looking for:\nFive Years of previous experience as a service supervisor is preferred, or equivalent combination of education and experience. Management courses and seminars a plus.\nMust be an effective, motivational leader.\nProficient in Microsoft Office. Must also possess a keen technological aptitude to quickly gain familiarity with, and operate within, custom software applications specific to WASH.\nAbility to read, analyze, and interpret general business periodicals, journals, technical procedures, or government regulations.\nAbility to write reports, email correspondence, and procedural manuals using concise, correct grammar.\nAbility to effectively respond to questions from groups of managers, clients, & customers.\nAbility to define problems, collect data, establish facts, and draw valid conclusions.\nValid driver’s license required.\nWe are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.\nWe respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at  to inquire about the position.","description_format":"text","description_chars":5356,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T03:42:53Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":57,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/coinamatic-service-supervisor","json_url":"https://alion.io/job/coinamatic-service-supervisor.json","meta":{"generated_at":"2026-11-03T04:21:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5957,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2682557},"rest":"https://alion.io/mcp/rest/get_company?id=2682557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoinamatic-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoinamatic-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoinamatic-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coinamatic-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoinamatic-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3378293}},{"tool":"search_jobs","arguments":{"company":"coinamatic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3378293},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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