{"id":3456981,"url":"https://alion.io/job/coinbase-customer-support-specialist-ii","title":"Customer Support Specialist II","company":{"id":62,"name":"Coinbase","domain":"coinbase.com","url":"https://alion.io/company/coinbase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":24,"ghost_share":0,"stale_share":0.417,"repost_share":0.083,"time_to_fill_p50_days":59,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gemini","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Staking","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-29T11:39:06Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T14:48:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.\n Insert Standard Intro HERE\nAs a Customer Success Agent you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.\nWhat you’ll be doing (ie. job duties):\nResponsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.\nUse all available resources to ensure high standards are met and work is carried out in the most efficient manner.\nBe a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.\nTake ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.\nSeek opportunities to add value for customers through education, proactivity and clear expectation setting.\nYou will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.\nModel an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.\nProactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.\nChampion clear communication with internal and external partners to align on solutions and drive results.\nDevelop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.\nWhat we look for in you (ie. job requirements):\nThis role requires full-time, in-office presence, five days a week.\nWillingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.\nMotivated by Coinbase’s mission and creating a seamless experience for our highest value customers. \nMinimum of 3 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers. \nBasic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.\nFlexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.\nFantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.\nDemonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.\nNice to haves:\nExperience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.\nHigh level of proficiency in cryptocurrency and Coinbase products\nExperience in training and/or quality auditor roles\nExperience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech\nUnderstanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.\nPay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).\nAnnual base salary range (excluding bonus):\n₹700,000—₹700,000 INR\nApplication Limit: Candidates may submit a maximum of 3 applications within a 6-month period.\nEqual Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.\nUS Applicants: ViewEmployee Rights,Know Your Rights, andE-Verify Notice of Participation.\nAccommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology?Click here to download a free compatible screen reader and view the tutorial.\nData Privacy & Arbitration: By submitting your application, you agree to ourCandidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.","description_format":"text","description_chars":5749,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cryptocurrencies","Crypto Exchanges"],"lifecycle":[{"event":"open","at":"2026-10-29T12:42:14Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":59,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/coinbase-customer-support-specialist-ii","json_url":"https://alion.io/job/coinbase-customer-support-specialist-ii.json","meta":{"generated_at":"2026-11-01T16:21:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25196,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62},"rest":"https://alion.io/mcp/rest/get_company?id=62"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoinbase-customer-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoinbase-customer-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoinbase-customer-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coinbase-customer-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoinbase-customer-support-specialist-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3456981}},{"tool":"search_jobs","arguments":{"company":"coinbase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3456981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}