{"id":3540618,"url":"https://alion.io/job/coinbase-customer-support-specialist-ll-3","title":"Customer Support Specialist ll","company":{"id":62,"name":"Coinbase","domain":"coinbase.com","url":"https://alion.io/company/coinbase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":24,"ghost_share":0,"stale_share":0.417,"repost_share":0.083,"time_to_fill_p50_days":59,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-30T19:03:20Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T10:53:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.\nAs a Customer Support Specialist II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support. \nWhat you’ll be doing (ie. job duties):\nResponsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.\nUse all available resources to ensure high standards are met and work is carried out in the most efficient manner.\nBe a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.\nTake ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.\nSeek opportunities to add value for customers through education, proactivity and clear expectation setting.\nSet a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.\nWhat we look for in you (i.e. job requirements):\n\nMotivated by Coinbase’s mission and creating a flawless support experience for our global customer base.\nShift and weekend work is a requirement.\nMinimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.\nExperience with different channels of support, including voice, messaging, and email. \nPhenomenal communication skills in order to operate globally across multiple departments and stakeholders.\nFlexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.\nMust be able to read, write and speak in English.\nExperience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.\nWilling to work from an office at Manila, Philippines\nNice to haves:\n\nUnderstanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.\nExperience working with and partnering with external business partners.\nP78870\nApplication Limit: Candidates may submit a maximum of 3 applications within a 6-month period.\nEqual Opportunity Employer: Coinbase is an Equal Opportunity Employer. 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