{"id":211079,"url":"https://alion.io/job/coinbase-manager-wfm-operations","title":"Manager, WFM Compliance Operations","company":{"id":62,"name":"Coinbase","domain":"coinbase.com","url":"https://alion.io/company/coinbase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":24,"ghost_share":0,"stale_share":0.333,"repost_share":0.083,"time_to_fill_p50_days":58,"computed_at":"2026-11-10T06:52:35Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":196000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":506},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Looker","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"LLM","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-03T20:46:29Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-10T12:33:36Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":98},"description":"Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.\nWe are seeking a senior WFM leader who combines deep expertise in workforce forecasting, capacity planning, and compliance operations with the communication and leadership skills to operate at the executive level. The ideal candidate is a strategic operator who can translate complex workforce dynamics into clear narratives for senior leadership, build trusted cross-functional partnerships across Ops, Finance, Legal, and Compliance, and plan capacity in environments where AI agents are an active part of the workforce equation. This role is central to our shift from a technically-driven WFM function to a strategic, AI-informed capability that earns a seat at every planning conversation, not just the operational ones.\nWhat you’ll be doing (ie. job duties): \nLead AI-informed capacity planning, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into workforce strategy across Compliance lines of business and new product launches.\nServe as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives for CX, Finance, and Compliance leadership without hand-holding.\nBuild trusted partnerships across Ops, Finance, Product, Legal, and Compliance, driving alignment on workforce priorities, regulatory planning, and resourcing tradeoffs across competing stakeholder demands.\nDevelop and manage cost models and OpEx forecasts for Compliance Operations, incorporating AI/automation-driven productivity gains and scenario-based risk planning.\nIdentify and drive areas of opportunity across Compliance Operations: gather data, build the business case, communicate recommendations, secure cross-functional buy-in, and lead initiatives from concept through execution.\nLead execution of strategic and tactical plans to ensure operational and regulatory targets are met consistently, with clear tradeoff visibility for leadership when capacity or compliance risks emerge.\nCreate multi-scenario staffing plans for Compliance Operations that model tradeoffs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, Cost Effectiveness, and AI/automation leverage.\nExtend WFM strategic expertise to adjacent teams (Risk & Controls, Programs, P&E), acting as a center of excellence for resource planning methodology across the broader organization.\nPeriodically brief senior and executive leadership on WFM performance, capacity risk, regulatory readiness, and the strategic direction of the function.\nWhat we look for in you (ie. job requirements):\n5+ years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles, including direct accountability for regulated or compliance-driven operations in financial services or fintech.\nDemonstrated stakeholder leadership: proven ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior CX leadership without positional authority.\nExecutive-level communication skills: able to distill complex workforce dynamics, regulatory risk, and capacity tradeoffs into crisp, decision-ready narratives for senior and executive leadership without hand-holding.\nExpertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, with experience designing staffing models that account for AI/automation-driven productivity assumptions.\nExperience operating in, or actively transitioning a team toward, an AI-informed workforce model, including planning capacity in environments where AI agents contribute to operational output.\nProven drive for operational excellence in regulated environments, able to navigate ambiguity, manage high-stakes compliance requirements, and deliver results under regulatory scrutiny.\nStrong analytical skill, with a passion for metrics and data; ability to translate quantitative insights into strategic recommendations that influence business decisions.\nHighly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization with rapidly evolving regulatory and operational conditions.\nExperience with modern WFM platforms (e.g., Assembled or comparable) and BI tools (e.g., Looker, Hex).\nNice to haves:\nExperience designing or operating a two-tier model (senior internal strategists + managed BPO execution layer).\nFamiliarity with AI/automation tooling in an operational or WFM context (e.g., agentic workflows, LLM-assisted forecasting, low-code automation platforms).\nSQL experience and/or data fluency sufficient to independently query and validate workforce data.\nExperience in Tech/Fintech industry.\nConsulting background.\nPosition ID: P77103\n#LI-Remote \nApplication Limit: Candidates may submit a maximum of 3 applications within a 6-month period.\nEqual Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.\nUS Applicants: ViewEmployee Rights,Know Your Rights, andE-Verify Notice of Participation.\nAccommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology?Click here to download a free compatible screen reader and view the tutorial.\nData Privacy & Arbitration: By submitting your application, you agree to ourCandidate Privacy Notice. 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