{"id":3996843,"url":"https://alion.io/job/coinbase-senior-software-engineer-5","title":"Senior Software Engineer","company":{"id":62,"name":"Coinbase","domain":"coinbase.com","url":"https://alion.io/company/coinbase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":24,"ghost_share":0,"stale_share":0.333,"repost_share":0.083,"time_to_fill_p50_days":58,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rio de Janeiro, Brazil","Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Go","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"React.js","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-11-09T21:22:49Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T01:33:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase.\nAs a Senior Software Engineer on the CEE Surfaces team within Coinbase's Customer Experience and Engagement org, you'll build and scale the customer- and agent-facing support experiences that power Help Center, chat, in-product entry points, and agent tools. This team owns high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface.\nWhat you'll do:\nBuild end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows.\nPartner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences.\nOwn APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems.\nDrive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates.\nLead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline.\nStrengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices.\nRequired Skills and Experience:\n5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go.\nDemonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design, not solely backend or platform systems.\nProven track record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability.\nExperience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout.\nTrack record of delivering measurable product outcomes across cross-functional teams, including translating ambiguous problem spaces into shipped solutions.\nUtilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.\nDemonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.\nPay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).\nAnnual base salary range (excluding equity and bonus):\nR$443.460—R$466.800 BRL\nApplication Limit: Candidates may submit a maximum of 3 applications within a 6-month period.\nEqual Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.\nUS Applicants: ViewEmployee Rights,Know Your Rights, andE-Verify Notice of Participation.\nAccommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology?Click here to download a free compatible screen reader and view the tutorial.\nData Privacy & Arbitration: By submitting your application, you agree to ourCandidate Privacy Notice. 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