{"id":3936659,"url":"https://alion.io/job/coingecko-customer-success-manager-scale","title":"Customer Success Manager, Scale","company":{"id":47522,"name":"CoinGecko","domain":"coingecko.com","url":"https://alion.io/company/coingecko","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-11-08T06:45:01Z","employer_posted_date":null,"last_verified_at":"2026-11-08T06:45:01Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Your impactOwn a portfolio of growing eCommerce brands. Data and AI show you where to focus. You help merchants get more value, stay longer and grow with us.\nWe're building Customer Success differently. You won't spend your day checking accounts by hand or preparing summaries. Our systems and AI tools surface changes in usage, adoption, risk and opportunity for you. So you can focus on the conversations that help Shopify merchants succeed, and turn that value into retention and growth. This is a commercial role for someone with customer-facing experience who wants to grow fast in SaaS, eCommerce and AI.\nYour portfolio will tell you things like:\n\nA merchant's product usage has dropped sharply.\n\nA key feature hasn't been adopted after onboarding.\n\nA merchant is getting strong value, but another Clearer product could solve an obvious problem for them.\n\nA once-active merchant has gone quiet.\n\nA merchant has reached the point where a different plan or product makes more sense.\n\nYour job is to read the signal, work out what matters and act. Data tells you where to look. AI helps you move faster.\nWhat you'll do\nDrive customer outcomes\nIdentify what each merchant is trying to achieve, and connect their product usage back to those goals.\n\nHelp merchants adopt the features and workflows most likely to create value.\n\nSpot where merchants are stuck, underusing the product or not getting the value they expected.\n\nRun focused consultations that always end with a clear next step.\n\nRe-onboard or redirect merchants when their original setup is no longer working.\n\nTrack whether adoption is improving, not just whether a meeting happened.\n\nRetention and expansion\nMonitor changes in usage, engagement, customer health and commercial behavior.\n\nPrioritize accounts by how likely churn is, and how much it would matter.\n\nUnderstand why a merchant is disengaging before you decide how to step in.\n\nRun save and recovery conversations.\n\nOwn expansion across your portfolio. Spot upgrade and cross-sell opportunities, like a better-fit plan or another Clearer product that solves a real problem, and turn them into revenue.\n\nUse AI tools every day to prioritize your accounts, prepare for conversations and act faster.\n\nSuccess isn't about activity. It's about whether merchants use the product, get value and stay.\n\nWhat you'll bring\nStrong experience in a customer-facing role, such as customer success, account management or sales\n\nExperience with Shopify or the wider eCommerce ecosystem\n\nConfidence in commercial conversations, from renewals and saves to upgrades\n\nComfort using data to decide where to focus and what to do next\n\nStrong communication and stakeholder management skills\n\nA proactive, collaborative, customer-first mindset\n\nExperience in a scaled, high-volume Customer Success model\n\nHands-on use of AI tools in your day-to-day work\n\nDon't tick every box? Apply anyway. We hire for potential and mindset as much as experience - if this role excites you, we want to hear from you.\n\nlife at clearer.io\neCommerce is crowded, noisy and increasingly complex. At clearer.io, we're built for a different outcome: clarity you can act on.\n\nWe connect to the stack a merchant already uses. Our AI agents enrich their catalogue, learn from their reviews and customers, and put that intelligence to work inside the tools they already own — so their products get found, trusted and chosen by shoppers and AI, without replatforming. We do this across our products: Clearer, Boost Commerce, REVIEWS.io and Influence, used by thousands of merchants worldwide.\n\nWe're a global team with offices in Australia, the UK, Germany, Vietnam and the US, backed for the long term by PSG Equity and Silversmith Capital Partners.\n\nWe care about doing the work properly: listening first, building second and shipping quickly where it matters. Results matter more than rhetoric.\n\nWhat guides us day to day:\nCustomers at the heart: we obsess over their needs so we can grow together\n\nPurposeful progress: we don't settle - we take initiative and embrace bold thinking\n\nEndless innovation: we refine, improve, and take meaningful action\n\nAlways open: we build trust through transparency and global collaboration\n\nclear benefits\nMedical, dental and vision coverage\n\n401k\n\n20 days PTO, plus paid holidays and sick leave\n\nPaid parental leave\n\nYour birthday and a Give Back Day off each year\n\na fair shot for everyone\nWe're committed to a fair and inclusive hiring experience. Hiring decisions at clearer.io are based on skills, experience and role requirements - nothing else. If you need any adjustments during the interview process, just tell us; it won't affect your application.\n\nQualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act and applicable local ordinances.\n\nIf you believe eCommerce growth should be simpler, smarter and clearer - we'd love to hear from you. Apply now.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4972,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain Analytics","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-08T08:33:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["seen:0","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/coingecko-customer-success-manager-scale","json_url":"https://alion.io/job/coingecko-customer-success-manager-scale.json","meta":{"generated_at":"2026-11-09T14:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47522},"rest":"https://alion.io/mcp/rest/get_company?id=47522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoingecko-customer-success-manager-scale"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoingecko-customer-success-manager-scale"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoingecko-customer-success-manager-scale"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coingecko-customer-success-manager-scale\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoingecko-customer-success-manager-scale"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3936659}},{"tool":"search_jobs","arguments":{"company":"coingecko.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3936659},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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