{"id":245160,"url":"https://alion.io/job/colab-software-customer-education-lead","title":"Customer Education Lead","company":{"id":3467,"name":"CoLab Software","domain":"colabsoftware.com","url":"https://alion.io/company/colab-software","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA","NL"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":132000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-18T17:56:04Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-06T21:24:49Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":110},"description":"At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.\nWe’re building a world-class customer education program to help every customer adopt faster, achieve measurable outcomes, and renew with confidence. This is a foundational role of that function. \nThe Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality enablement across our customer base. You'll partner closely with Product (who owns in-product experience), Customer Success (who understand customer pain points and workflows), our Implementation Specialist (who delivers hands-on onboarding and sees firsthand where customers struggle), and Marketing (who own brand voice and external content) to build an education infrastructure that supports the entirety of our customer base from first login to advanced use cases.\nYou'll also be standing up CoLab Academy, designing the certifications, learning paths, and resources that make our customers confident, self-sufficient users from day one.\nWhat You'll Do\nUnderstand your learners\nMap CoLab's distinct customer audiences and identify what each group needs to learn, when, and how\nUse product usage data, support ticket trends, and CSM feedback to pinpoint where customers get stuck and where education can have the highest impact\nPartner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities\nDesign & Build Scalable Learning Experiences\nCreate customer-facing onboarding and enablement materials (videos, guides, templates, self-paced modules)\nDesign interactive learning paths for end-users\nTranslate complex product workflows into clear, actionable resources\nBuild assessments to check comprehension and certification exams to validate mastery of knowledge and skills\nDevelop CoLab Academy curriculum (certifications, learning paths, use case guides)\nStand up the education infrastructure\nEvaluate, select, and implement a learning management system (LMS) or content hub that supports self-serve learning, progress tracking, and completion reporting\nDefine repeatable content creation, review, and maintenance processes - including version control and a release-aligned update cadence so materials stay current as the product ships new features\nBuild feedback loops between learners, CSMs, and Product so content improves continuously\nIdentify opportunities to complement formal education with peer learning: how other companies use CoLab for design review, what configurations work for different industries, workflows for various teams\nLay the groundwork for customer community and knowledge-sharing programs as the education function matures\nPartner with the Implementation Specialist to define what gets delivered 1:1 in live implementations vs. what gets built as self-serve education and evolve that over time as the content library matures\nAccelerate Time-to-Value\nPartner with CSMs, Product, and the Implementation Specialist to identify high-friction onboarding points and address them through education\nMeasure the impact of content on customer health, user activation, feature adoption, and renewal outcomes and Iterate based on data\nEnable Customer Success & Go-to-Market Teams\nEquip CSMs and CSEs with ready-to-use materials to drive consistent messaging and reduce 1:1 training time\nCreate internal enablement content on new features and use cases (if we're teaching customers, we should enable our teams too)\nPartner with Product Marketing on key feature launches, ensuring education content is ready at release\nWhat We're Looking For\nMust have:\n3+ years in instructional design, customer education, or enablement at a B2B SaaS company\nExperience creating customer-facing content that drives measurable adoption\nDemonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)\nStrong project management and collaboration skills across Customer Success, Product, and Marketing\nExcellent writing, organization, and presentation skills\nNice to Have:\nExperience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.)\nHands-on experience with LMS platforms (e.g., Skilljar, Docebo, Thought Industries) or course authoring tools (e.g., Articulate Rise, Camtasia, Adobe Creative Suite)\nProven ability to design for scale, blending asynchronous and live learning formats\nBackground in customer marketing, enablement, or customer community \nYou’ll Thrive at CoLab If You\nAre energized by building systems from scratch and bringing clarity to ambiguity\nAre passionate about helping people learn, adopt, and succeed\nSee education as a strategic lever for customer and business outcomes\nLove partnering cross-functionally and connecting dots between Product, Success, and Marketing\nAre motivated by measurable impact: you care about activation, usage, and renewal metrics","description_format":"text","description_chars":5513,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software"],"lifecycle":[{"event":"open","at":"2026-09-05T10:43:04Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.851,"p_room":0.36,"age_days":109,"expected_fill_days":62,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/colab-software-customer-education-lead","json_url":"https://alion.io/job/colab-software-customer-education-lead.json","meta":{"generated_at":"2026-10-07T00:04:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":32,"day_limit":5000,"remaining_today":4968,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3467},"rest":"https://alion.io/mcp/rest/get_company?id=3467"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolab-software-customer-education-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolab-software-customer-education-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolab-software-customer-education-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/colab-software-customer-education-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolab-software-customer-education-lead"}]}