{"id":4212621,"url":"https://alion.io/job/cold-jet-ecommerce-operations-specialist","title":"ECommerce Operations Specialist","company":{"id":2746866,"name":"Cold Jet","domain":"coldjet.com","url":"https://alion.io/company/coldjet","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"C","score":63,"open_postings":13,"ghost_share":0.615,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Loveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Jira","optional":false},{"name":"Strapi","optional":false},{"name":"Azure","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-11-12T05:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T01:32:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Overview\nWe are seeking a proactive, data-driven B2B eCommerce Operations Specialist to lead the operational launch and ongoing optimization of our new customer self-service e-commerce portal.\nIn this role, you will serve as the functional bridge between our ERP product data (Epicor), marketing CMS (Sanity.io), payment gateway integrations, B2B e-commerce platform (TBD), and our eBay storefront. You will own the accuracy of product catalogs, streamline the buyer reorder flow, optimize storefront layout/UX, and partner with internal marketing and IT teams to drive digital adoption across our global account base.\nThis is an individual contributor role ideal for a candidate with 3–5 years of experience who thrives at the intersection of B2B commerce operations, master data alignment, and digital customer experience.\nKey Responsibilities\n1. Data Integration & Catalog Management (40%)\nMaster Data Synchronization: Ensure seamless data flow and 100% accuracy between Epicor ERP, Sanity.io CMS, and our e-commerce platform for all SKUs, parts fitments, bill of materials, pricing rules, and supersessions.\nAccount-Specific Logic: Configure and maintain customer account rules, contract pricing structures, tax exemptions, and historical order visibility so returning B2B buyers see accurate, personalized catalog views.\nPayment & Checkout Infrastructure: Set up, test, and maintain payment gateway operations (credit card, ACH, net terms, and credit limit checks) to ensure smooth checkout flows and PCI compliance.\n2. Digital Experience & UX/UI Optimization (30%)\nSelf-Service Order Flows: Design and optimize fast-path reordering experiences for replacement parts, accessories, and consumables (e.g., quick order by part number, order templates, bulk upload).\nStorefront Layout & Navigation: Evaluate site hierarchy, search taxonomy, and page flows, providing actionable user experience (UX) recommendations and technical briefs to external agencies and internal IT developers.\nTesting & Quality Assurance: Lead User Acceptance Testing (UAT) for all platform upgrades, API integrations, and feature rollouts to eliminate bugs prior to customer exposure.\n3. Commercial Growth & Cross-Functional Alignment (30%)\nCross-Sell & Up-Sell Activation: Implement merchandising rules and automated cross-sell/up-sell logic (e.g., recommending associated kits or accessories when a core component is added to the cart).\nMarketing Collaboration: Partner with the internal marketing team to deploy targeted promotions, digital banners, account-specific campaign landing pages, and reorder reminders.\nAccount Adoption: Work closely with sales operations and account managers to successfully onboard existing B2B clients to the digital self-service platform.\nCandidate Qualifications\nRequired Experience & Skills\nExperience: 3 to 5 years of hands-on experience in B2B e-commerce operations, digital product management, or digital catalog/data management—preferably within manufacturing, industrial supply, or wholesale distribution.\nERP & Systems Knowledge: Foundational understanding of enterprise ERP data structures (experience with Epicor is highly preferred).\nContent & Data Platforms: Familiarity with headless or modern CMS platforms (Sanity.io, Contentful, Strapi, etc.), Product Information Management (PIM) workflows, and eBay storefronts.\nE-Commerce Operations: Proven track record of configuring and managing B2B portal logic, account hierarchies, customer pricing tables, and payment gateways.\nCross-Functional Project Management: Ability to write clear functional requirements, scope tickets, and collaborate with external agency partners and internal developers using tools like Jira, Asana, or Azure DevOps.\nPreferred Qualifications\nB2B Platform Experience: Hands-on experience with B2B-focused e-commerce platforms.\nB2B Buying Behavior: Strong understanding of B2B purchasing workflows, account-based marketing tactics, and customer onboarding journeys.\nData Analytics: Strong analytical skills with the ability to turn platform analytics into actionable UX or merchandising 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