{"id":4244101,"url":"https://alion.io/job/colgate-palmolive-associate-manager-manager-knowledge-management","title":"Associate Manager / Manager - Knowledge Management","company":{"id":17903,"name":"Colgate-Palmolive","domain":"colgatepalmolive.com","url":"https://alion.io/company/colgatepalmolive-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Piscataway, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":109600,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-11-13T12:18:48Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T16:10:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Relocation Assistance Offered Within Country\nJob Number #176355 - Piscataway, New Jersey, United States\nWho We Are\nColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!\nJoin Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.\nThis role sits within the Global Consumer Affairs team, reporting to the Sr. Manager, Compliance, Quality & Training, and is foundational to the functional transformation, defining and building a knowledge management strategy and program that enables our teams to scale compliantly, efficiently, and with best-in-class consumer experience across all divisions.\nYou will be the hands-on leader responsible for the single most critical driver of our operational scale: establishing a centralized, AI-optimized single source of truth for Consumer Affairs knowledge content globally. This includes defining and implementing strategy and best practices for Knowledge Management, establishing governance and workflows, configuring the tool, and overseeing creation, curation, and maintenance of the global knowledge platform. You will also provide actionable insights through reporting and analysis while defining and managing metrics to assess program impact. You will be encouraged to bring bold thinking, apply creativity, and help shape the future of knowledge and AI enabled support for Consumer Affairs across the enterprise.\nResponsibilities:\nStrategize & Execute: Define and drive the global knowledge management roadmap, aligning documentation strategy with overarching business goals to transform how the Consumer Affairs organization captures and utilizes information.\n\nArchitect the System: Design and evolve a world-class knowledge infrastructure that ensures content is accurate, engaging, and accessible at scale. You will set the gold standard for governance, quality, and lifecycle management.\n\nBridge Knowledge Gaps: Proactively identify and prioritize content opportunities, designing streamlined workflows for the creation, approval, and publishing of high-impact resources.\n\nLead Large-Scale Change: Orchestrate global adoption of new platforms and processes by applying structured change management to shift divisional teams toward a \"knowledge-first\" mindset.\n\nMeasure & Optimize: Establish a rigorous feedback loop using data-driven dashboards and qualitative insights to continuously refine workflows, localization quality, and the measurable impact of knowledge on operational efficiency.\n\nChampion Learning & Culture: Build a collaborative culture of sharing by launching training programs and workshops that equip global team members with the expertise needed to deliver superior consumer experiences.\n\nRequired Qualifications:\nBachelor’s degree in Information Management, Communications, Business Administration, Computer Science or a related field.\n\n6+ years of experience leading knowledge management within large-scale or global operations, including multi-language environments, with a track record of defining strategy and executing complex roadmaps.\n\nHands-on experience implementing and scaling global SaaS Knowledge Management platforms and optimizing content for both human as well as Generative AI and conversational assistants.\n\nAdvanced skill in designing scalable taxonomies, metadata schemas, and structured content models that ensure searchability and cross-channel consistency.\n\nExperience with CPG, pharmaceutical, or related regulated industries.\n\nPreferred Qualifications:\nExperience leading and driving knowledge management transformation within organizations.\n\nProven understanding of how to audit and structure unstructured data for both human and AI-readiness, ensuring content is optimized for Generative AI, RAG, and conversational assistants.\n\nExpertise in Knowledge-Centered Service (KCS®) principles; a KCS v6 Practices Certification.\n\nExperience working within or supporting a contact center environment, with an understanding of culture, representative workflows, case management, and multi-channel support.\n\nExperience working with Emplifi Knowledge.\n\nExceptional organization and presentation skills, with a proven ability to translate technical AI and KM concepts into simple, confident narratives for diverse stakeholders.\n\nComfort operating in an ambiguous, rapidly evolving environment; you possess the grit to be a hands-on leader while maintaining a high-level strategic vision.\n\nAnalytical approach to KM, using BI tools and native reporting to measure outcomes to drive continuous improvement.\n\nCompensation and Benefits\nSalary Range $109,600.00 - $155,000.00 USD\nPay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.\nBenefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.\nOur Commitment to Inclusion\nOur journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.\nEqual Opportunity Employer\nColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.\nReasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.\nFor additional Colgate terms and conditions, please click here.","description_format":"text","description_chars":7085,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":6,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Relocation assistance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Cleaning & Household Products","Pet Food, Supplies & Care","Personal Hygiene & Toiletries","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-11-13T12:18:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:17","win:early","comp:junior,brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":155000,"is_top_pay":true},"html_url":"https://alion.io/job/colgate-palmolive-associate-manager-manager-knowledge-management","json_url":"https://alion.io/job/colgate-palmolive-associate-manager-manager-knowledge-management.json","meta":{"generated_at":"2026-11-14T21:21:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17903},"rest":"https://alion.io/mcp/rest/get_company?id=17903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolgate-palmolive-associate-manager-manager-knowledge-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolgate-palmolive-associate-manager-manager-knowledge-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolgate-palmolive-associate-manager-manager-knowledge-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/colgate-palmolive-associate-manager-manager-knowledge-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolgate-palmolive-associate-manager-manager-knowledge-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4244101}},{"tool":"search_jobs","arguments":{"company":"colgatepalmolive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4244101},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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