{"id":4244175,"url":"https://alion.io/job/colgate-palmolive-flex-customer-service-agent","title":"Flex Customer Service Agent","company":{"id":17903,"name":"Colgate-Palmolive","domain":"colgatepalmolive.com","url":"https://alion.io/company/colgatepalmolive-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Overland Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43500,"max":43500,"currency":"USD","period":"year","gross":null,"usd_annual":43500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T12:18:48Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T12:28:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"No Relocation Assistance Offered\nJob Number #175595 - Overland Park, Kansas, United States\nWho We Are\nColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!\nJoin Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.\nColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!\nJoin Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.\nThe Flex Customer Service Agent is responsible for delivering an exceptional customer experience to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of responsibilities to include, but not limited to placing special orders, answering product, technical or service questions, troubleshooting issues that may be technical or service related, addressing praise or complaints appropriately, and maintaining account information. The candidate must also possess the ability to work cross functionally on various types of work during a shift. This is a Flex position for six months. Eligible to apply for a permanent position 30 days prior to the contract end date or at the beginning of the sixth month of employment. \nThis is a hybrid position Monday - Friday with 2 shifts between the hours of 8:00am - 5:00pm. Based on the area you are assigned, you can be assigned in-office days on Monday/Tuesday or Wednesday/Thursday. The office is located in Overland Park, KS.\nResponsibilities:\nRespond to, research and resolve customer inquiries/issues\n\nProvide quality service and support for both Hill’s consumers and customers in a variety of areas including, but not limited to product information, registration and password assistance, delivery inquiries, technical issues, EDI, Platform assistance, and finance questions\n\nProvide quality service and support in a variety of areas including telephone, email, chat, social media and letter inquiries (complaints, suggestions, praise, questions, and issues) from pet owners, retailers, breeders, field personnel, etc\n\nSummarize and enter all data accurately and thoroughly in computer system following established guidelines\n\nInteract with, build rapport, and create goodwill across Hill's stakeholders by applying Procedure Flows and escalating exceptions as needed\n\nAnalyze personal performance metrics and amplify strengths and opportunities for growth\n\nParticipate within team to identify strengths and process improvements\n\nReport system concerns, help with issue identification, submit IT ticket requests and conduct systems testing\n\nProvide quality service and support in a variety of areas including, but not limited to more specialized services, system testing, refunds & exchanges, website navigation, and complete feeding calculations using Quick Reco\n\nSupport marketing promotions with follow-up coupons, delight bags and swag to pet parents\n\nRequired Qualifications:\nHigh School Diploma\n\n3+ years of Customer Service Experience\n\nProficient in typing and customer service technology tools such as Google Suite, C4C and/or SAP, etc\n\nPreferred Qualifications:\nBachelor’s degree in business or related fields\n\nCompensation and Benefits\nSalary Range $43,500.00 - $43,500.00 USD\nPay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.\nBenefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.\nOur Commitment to Inclusion\nOur journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.\nEqual Opportunity Employer\nColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.\nReasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.\nFor additional Colgate terms and conditions, please click here.","description_format":"text","description_chars":6171,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Relocation assistance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Pet Food, Supplies & Care","Personal Hygiene & Toiletries","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-11-13T12:18:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T14:46:14Z"},"pay":{"stated_usd_annual":43500,"is_top_pay":false},"html_url":"https://alion.io/job/colgate-palmolive-flex-customer-service-agent","json_url":"https://alion.io/job/colgate-palmolive-flex-customer-service-agent.json","meta":{"generated_at":"2026-11-13T14:46:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29667,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17903},"rest":"https://alion.io/mcp/rest/get_company?id=17903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolgate-palmolive-flex-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolgate-palmolive-flex-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolgate-palmolive-flex-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/colgate-palmolive-flex-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolgate-palmolive-flex-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4244175}},{"tool":"search_jobs","arguments":{"company":"colgatepalmolive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4244175},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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