{"id":793422,"url":"https://alion.io/job/colibrix-customer-support-specialist","title":"Customer Support Specialist","company":{"id":673853,"name":"Colibrix","domain":"colibrix.one","url":"https://alion.io/company/colibrix","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Tbilisi, Georgia","Warsaw, Poland","Belgrade, Serbia","Astana, Kazakhstan","Almaty, Kazakhstan","Yerevan, Armenia"],"countries":["GE","PL","RS","KZ","AM"],"hiring_countries":["KZ","PL","RS","AM","GE"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:58:22Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-31T09:35:09Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Join COLIBRIX ONE - Innovating the Future of Payments\nAt COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:\nGlobal card processing\nDigital wallet infrastructure\nCross-border merchant accounts\nAlternative payment methods (APMs)\nCorporate accounts for legal entities\nWe’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.\nAt COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.\nThe role:\nWe are looking for a Customer Support Specialist to assist clients and partners with a wide range of issues related to acquiring and payment systems. This role goes beyond basic customer service - you will handle technical inquiries, perform initial diagnostics and investigate issues affecting transaction processing. Close collaboration with internal teams and clear communication with clients are key to ensuring fast and effective resolution of technical problems.\nResponsibilities:\nProvide timely technical support to clients and partners regarding acquiring operations and payment systems\nRegister and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries\nPerform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations\nResolve simple technical issues independently and escalate more complex problems when necessary\nAdvise clients on setting up and using software for payment operations\nDocument client inquiries, including problem descriptions, actions taken, and outcomes\nCollaborate with other company departments to promptly address clients' technical issues\nWhat you need to succeed in this role:\nAt least 1-2 years of relevant experience in the fintech industry\nExcellent written and verbal communication skills in English and Russian\nKnowledge of the principles of operation, payment terminals and payment gateways\nGood understanding of the technical aspects of payment processing and standard data transmission protocols in this field\nExperience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana)\nExperience with any ticketing/CRM system\nQuick learning ability and adaptability to new information\nA proactive and problem-solving mindset with excellent organizational skills\nExcellent communication skills and ability to explain complex technical concepts in simple terms\nAbility to work in shifts, including both day and night, to ensure 24/7 customer support\nWhat we offer:\nOpportunity to shape the future of fintech solutions within a growing company\nA collaborative and supportive team environment\nContinuous learning and development opportunities to enhance your skills and career growth\nCompetitive salary\nPaid vacation\nFully remote work\nAdditional Information:\n Employment Type: B2B Contract \n Working schedule: Shift-based, including both day and night shifts (24/7 rotation)\n* Employment will be offered through one of the group’s legal entities - Mellifera Kartiera Ltd, Colibrix Ltd, or Mellifera Operations Ltd - depending on the role, location, and applicable legal framework.","description_format":"text","description_chars":3737,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Kazakhstan","iso":"KZ","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Serbia","iso":"RS","kind":"country"},{"name":"Armenia","iso":"AM","kind":"country"},{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-12T04:12:02Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.945,"age_days":16,"expected_fill_days":43,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/colibrix-customer-support-specialist","json_url":"https://alion.io/job/colibrix-customer-support-specialist.json","meta":{"generated_at":"2026-10-31T12:56:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20027,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673853},"rest":"https://alion.io/mcp/rest/get_company?id=673853"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolibrix-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolibrix-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolibrix-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/colibrix-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolibrix-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":793422}},{"tool":"search_jobs","arguments":{"company":"colibrix.one","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":793422},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}