{"id":793427,"url":"https://alion.io/job/colibrix-technical-support-specialist","title":"Technical Support Specialist","company":{"id":673853,"name":"Colibrix","domain":"colibrix.one","url":"https://alion.io/company/colibrix","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Tbilisi, Georgia","Astana, Kazakhstan","Belgrade, Serbia","Yerevan, Armenia","Almaty, Kazakhstan","Warsaw, Poland"],"countries":["GE","KZ","RS","AM","PL"],"hiring_countries":["KZ","RS","AM","GE","PL"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alertmanager","optional":false},{"name":"Confluence","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Loki","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"Telegram","optional":false},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"Jaeger","optional":true}],"status":"live","first_seen_at":"2026-10-08T13:57:09Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-29T20:46:15Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Join COLIBRIX ONE - Innovating the Future of Payments\nAt COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:\nGlobal card processing\nDigital wallet infrastructure\nCross-border merchant accounts\nAlternative payment methods (APMs)\nCorporate accounts for legal entities\nWe’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.\nAt COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.\nAbout The role:\nWe’re looking for a technically skilled Technical Support Specialist to join our growing L2 support team. This role is ideal for someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting. The ideal candidate is passionate about system reliability, enjoys automating routine tasks, and is comfortable working in a shift-based schedule. Experience in IT operations, FinTech, or payments infrastructure is a strong advantage.\nResponsibilities:\nProvide timely technical support to internal teams and partners regarding system monitoring and service stability\nMaintain and use tools like Prometheus, Grafana, Loki, and Alertmanager \nLog, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed\nDevelop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)\nAdminister Linux servers: logs, access control, services, cronjobs\nDocument recurring issues and solutions in Confluence \nWork with REST APIs to integrate with third-party systems\nParticipate in a 24/7 shift rotation, including nights and weekends\nRequirements:\n1+ years of experience in technical support\nStrong command of the Linux CLI, logs, services, file permissions, and networking\nExperience working with monitoring and alerting systems\nUnderstanding of incident and problem management (ITIL or Jira workflows)\nBasic skills in Python scripting \nExperience with Telegram, Slack, or Jira bots is a strong plus\nUnderstanding of REST APIs \nExcellent written and verbal communication skills in English and Russian\nWillingness to work in a shift-based environment (including on-call)\nAttention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms\nNice to Have:\nExperience in FinTech, acquiring, or payment systems \nFamiliarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger)\nHands-on contributions to automation or monitoring in production environments\nWhat we offer:\nOpportunity to shape the future of fintech solutions within a growing company \nCollaborative, horizontal team structure that values your expertise and ideas \nContinuous learning and development opportunities to enhance your skills and career growth \nCompetitive salary and benefits package \nFlexible work arrangements to support work-life balance\n* Please note that this position is offered within the COLIBRIX ONE. 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