Customer Service Specialist
About Collabera
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer’s needs, but we are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Position Summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met.
Tasks And Responsibilities:
- Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
- Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
- Understand SAP’s functionality and be able to maneuver through the system efficiently
- Champion’s process improvements: looks for ways to improve Customer Care processes and functionality, ensuring they are in line to fulfill customer expectations
- Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements.
Some of these tasks include:
o Managing offsite inventory.
o Planning/managing orders required for production lines.
o Placing purchase orders with suppliers.
o Perform manual shipping/invoicing transactions within SAP.
o Understanding and enforcing software license agreements as well as enforcing legal restrictions.
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic customers.
- Relationship Management: to build and maintain strong business relationship with all customers.
Basic Qualifications:
- High school diploma or GED
- Minimum of 1-2 years of customer service experience in an inbound call center
- 6 months of SAP experience within the past 5 years
- Proficient skills in MS Word, Excel and Outlook.
BASIC QUALIFICATIONS:
- High school diploma or GED.
- Minimum of 1-2 years of customer service experience in an inbound call center.
- 6 months of SAP experience within the past 5 years.
- Proficient skills in MS Word, Excel and Outlook.
To know more about this position, please contact:
Apurva Pandya
Technical Recruiter
425-216-3359