Customer Support Representative

Collabera • English • On-call duty • Doctoral Degree (PhD) • 10 years ago
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In office (Urbandale)
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Collabera

Collabera is an IT staffing and workforce solutions company that provides contract staffing, direct hire recruitment, executive search and recruitment process outsourcing to large enterprises, headquartered in Basking Ridge, New Jersey. It was founded in 1996 as Global Consultants, Inc., adopted the Collabera name in 2007, runs a large delivery centre in Vadodara, India, and spun off the technology company Brillio in 2014. Its openings are contract and permanent roles at client companies, such as data analysts, quality and validation engineers, chemists, technical writers, mechanical design engineers, software engineers and accountants.
collabera.com • HQ: Basking Ridge, United States • Recruiting & Staffing • Professional Services • Est. 1996

Collabera Inc (Staffing Firm).

We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World’s ‘Most Admired Companies to work for’.

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)

Duties:

Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.

Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.

Distributes additional product/service/policy information to customers dealers and personnel.

Develops common solutions to problems with team members to maintain required service levels.

Maintains the accuracy and availability of customer related information on-line.

Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact.

Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.

Specific Position Requirements:

A qualified candidate will assist customers and dealers by phone and email with the creation of new customer & dealer accounts, modification/merging of existing accounts, and will send & receive alphanumeric codes in order to activate/transfer/warrant products for GPS enabled farming equipment.

Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.

Training will be on 1st shift and last roughly two weeks.

After training has been completed, the candidate must be able to work and rotate between 1st, 2nd, and 3rd shifts.

Shifts including one weekend day (Sunday-Thursday, Tuesday-Saturday) and holidays (with the exception of Thanksgiving, Christmas, New Year’s) will also be required.

Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.

Ag/farming backgrounds a plus.

To more about this or to schedule an interview, please contact :

Richard Olano

Technical Recruiter

973-867-0434.

richard.olano(@)collabera.com

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