{"id":2469067,"url":"https://alion.io/job/collate-inc-customer-solutions-architect","title":"Customer Solutions Architect","company":{"id":2247976,"name":"Collate, Inc.","domain":"getcollate.io","url":"https://alion.io/company/getcollate","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menlo Park, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":133000,"max_usd":254000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":312},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Hadoop","optional":false},{"name":"Alation","optional":true},{"name":"BigQuery","optional":true},{"name":"Collibra","optional":true},{"name":"Databricks","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Python","optional":true},{"name":"Snowflake","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-12T19:29:46Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T12:37:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Collate is the company behind OpenMetadata, the fastest-growing open-source metadata platform. Our founders previously created Apache Hadoop, Apache Atlas, and Uber Databook, and cofounded Hortonworks, taking it through IPO.\nWe’re on a mission to help every organization realize the full potential of their data through AI Agents, open source, and unified metadata. Traditional data catalogs and quality tools fall short, Collate solves foundational challenges in data discovery, observability, and governance by building an agentic metadata platform that connects all data users.\nWith Collate’s AI powered platform, enterprises can:\nDiscover and understand data at scale.\n\nEnsure trust and quality across complex ecosystems.\n\nUnlock collaboration, observability, and governance with a unified metadata layer.\n\nIf you’re passionate about shaping the future of data and AI, this is your opportunity to join a category-defining company at the ground floor.\nAbout the Role\nCollate is looking for a Customer Solutions Architect (CSA) to serve as a trusted advisor and advocate for our customers. This role blends deep technical expertise with customer-facing leadership. Your primary objective is to ensure customer success, retention, and expansion by driving adoption of the Collate platform, providing best practices, and helping customers achieve measurable business outcomes.\nYou will partner closely with Customer Solutions, Sales, Product, and Engineering to accelerate customer time-to-value, maximize product consumption, and help organizations mature their data practices with Collate.\nWhat You’ll Do\nChampion the Customer: Act as the technical voice of the customer within Collate, influencing roadmap and ensuring delivery success.\n\nGuide Architecture & Best Practices: Provide hands-on guidance on data discovery, observability, governance, lineage, and security design using Collate.\n\nAccelerate Adoption: Help customers operationalize Collate AI Agents and metadata-driven workflows to increase trust, collaboration, and productivity across teams.\n\nSolve Complex Problems: Roll up your sleeves to troubleshoot customer environments alongside Collate engineers when needed.\n\nEducate & Empower: Develop knowledge assets, lead technical workshops, and enable customer teams to independently extend their Collate usage.\n\nDrive Value: Present business reviews with insights into technical health, platform adoption, and opportunities to unlock further value.\n\nWhat You Bring\nExcellent communication and interpersonal skills:\nability to translate complex technical concepts for diverse stakeholders.\n\ncapable of influencing executive sponsors, data stewards, and technical teams alike.\n\nProven experience rolling out data governance programs in large or complex organizations, including designing processes, driving adoption, and measuring success.\n\nStrong awareness of data governance frameworks and operating models (e.g., stewardship roles, data councils, policy enforcement) and the ability to adapt them to customer contexts.\n\nAbility to evangelize and guide organizations on the “how” of governance, from change management and stakeholder alignment to best practices in metadata-driven adoption.\n\nBackground in technical field roles (Customer Success, Solutions Architecture, Consulting, or similar), ideally within SaaS or enterprise software.\n\nFamiliarity with modern data infrastructure and governance tools (metadata catalogs, lineage, observability platforms, data quality frameworks).\n\nHands-on experience with at least one major cloud platform (AWS, GCP, or Azure) and an ability to bridge technical requirements with governance needs.\n\nCollaborative, customer-centric approach; able to manage multiple accounts while delivering measurable outcomes.\n\nNice to Have\nExperience with OpenMetadata, data catalogs, or observability platforms.\n\nFamiliarity with AI/ML workflows and how metadata can drive trust in AI.\n\nExperience with SQL, Python, or other scripting languages for prototyping solutions.\n\nKnowledge of modern data ecosystems (Snowflake, Databricks, BigQuery, etc.).\n\nFamiliarity with adjacent solutions (Alation, Collibra, Atlan, Datahub, etc.).\n\nWhy Join Collate\nCompetitive salary and early-stage equity.\n\nFully remote role with a global, distributed team.\n\nWork directly with world-class founders and early builders of Apache and Uber’s data stack.\n\nJoin a fast-growing, no-bureaucracy team obsessed with solving the hardest data challenges.\n\nOpportunity to shape the category of metadata + AI Agents and impact how data teams worldwide collaborate.","description_format":"text","description_chars":4579,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Data Governance & Catalogs","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-13T19:29:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":43,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/collate-inc-customer-solutions-architect","json_url":"https://alion.io/job/collate-inc-customer-solutions-architect.json","meta":{"generated_at":"2026-10-14T13:14:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2247976},"rest":"https://alion.io/mcp/rest/get_company?id=2247976"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollate-inc-customer-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollate-inc-customer-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollate-inc-customer-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collate-inc-customer-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollate-inc-customer-solutions-architect"}]}