{"id":3845756,"url":"https://alion.io/job/collective-billing-specialist","title":"Billing Specialist","company":{"id":171769,"name":"Collective","domain":"collective.com","url":"https://alion.io/company/collective-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-11-05T22:07:33Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T00:36:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Collective:\nCollective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.\nFeatured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures, QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.\nAbout the role:\nAs a Billing Specialist on the Member Operations team, you will own the billing side of the member lifecycle, from invoice questions and research all the way to the final offboarding billing work and disputes. You will work primarily in Stripe and Collective’s proprietary platform, resolving member billing questions, handling disputes and chargebacks, and making sure every refund and credit is accurate and follows policy.\nYou will also be the person who sees billing patterns first. When the same question or edge case keeps coming up, you will help us turn it into a clear policy or a better process, so the same situation gets the same answer no matter who handles it.\nThis role is ideal for someone who is detail-driven, comfortable with multi-step/system processes, and is able to explain a billing decision clearly to a member or a teammate.\nPlease note: This is a 12 month contract.\nWhat you'll do\nProcess refunds and credits in Stripe\n\nQA vendor invoices against internal records, owning the end-to-end process from issue flag to vendor contact/resolution\n\nProcess offboarding requests, including final billing, subscription cancellations, and confirming nothing is left open in Stripe\n\nManage member disputes and chargebacks end to end: gather evidence, submit responses in Stripe, track outcomes, and communicate status to internal partners\n\nHelp inform billing policy by documenting recurring issues, edge cases, and trends: recommending changes to guidelines and guardrails\n\nKeep billing SOPs and documentation current as policies and processes change\n\nPartner with Finance, Operations, Sales, and Member Success to resolve billing issues and improve tooling\n\nFlag billing errors, unusual patterns, and potential revenue or member impact early\n\nAssist with ad hoc requests such as failed payment and past-due account reporting\n\nWhat you'll bring\n1+ years of billing, payments, accounts receivable, or customer billing support experience\n\nExperience in Stripe (subscriptions, refunds, credit notes, and disputes); experience with chargeback evidence/vendor dispute reason codes is a strong plus\n\nSound judgment on when to follow a policy and when to escalate\n\nUnderstanding of complex subscription lifecycle operations, such as prorated upgrades/ downgrades or recurring/subscription billing schedules\n\nClear written communication, including the ability to explain billing events and decisions in plain language\n\nComfort working in a cross-platform, ticket-based environment (Zendesk, Jira, Salesforce)\n\nAbility to manage a high volume of requests and meet deadlines in a fast-paced environment\n\nA process-minded approach: you notice what keeps breaking and suggest a fix\n\nA team-oriented mindset with a high degree of professionalism, integrity, and accountability","description_format":"text","description_chars":3604,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Bookkeeping Services"],"lifecycle":[{"event":"open","at":"2026-11-06T00:41:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":55,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/collective-billing-specialist","json_url":"https://alion.io/job/collective-billing-specialist.json","meta":{"generated_at":"2026-11-09T03:32:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171769},"rest":"https://alion.io/mcp/rest/get_company?id=171769"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollective-billing-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollective-billing-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollective-billing-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collective-billing-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollective-billing-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3845756}},{"tool":"search_jobs","arguments":{"company":"collective.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3845756},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}