{"id":2048484,"url":"https://alion.io/job/collective-member-support-specialist","title":"Member Support Specialist","company":{"id":171769,"name":"Collective","domain":"collective.com","url":"https://alion.io/company/collective-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:41:33Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T23:48:19Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Collective:\nCollective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.\nFeatured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures, QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.\nAbout the role:\nAs a Member Support Specialist at Collective, you will guide new members through the onboarding process, ensuring they successfully establish or verify their businesses. You’ll be their primary point of contact, building trust through timely, clear, and professional communication. This role blends customer support, cross-functional collaboration, and proactive outreach-no two days will be the same, and the impact you make on our entrepreneurs is significant.\nWhat you'll do:\nServe as the primary point of contact for member questions throughout onboarding.\n\nAssist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures (especially LLCs/S Corps), using cross-functional resources to ensure accurate, professional communication.\n\nApply a basic understanding of these topics (advanced proficiency is a plus, not a requirement).\n\nAdapt quickly in a fast-paced environment to resolve member issues effectively.\n\nManage inbound member inquiries about our product, process, taxes, and accounting via email and phone.\n\nProactively send updates and reminders about key onboarding milestones.\n\nIdentify opportunities to streamline and improve the onboarding process.\n\nWhat you'll bring:\n2+ years of experience in a customer-facing role (contact center, accounting, payroll, or tax-related environment preferred).\n\nFamiliarity with U.S. taxes, tax-filing procedures, U.S. corporate structures (LLCs/S Corps), and proficiency with online bookkeeping and payroll systems.\n\nExceptional written and verbal English communication skills, with the ability to explain complex topics clearly and manage conflict effectively.\n\nStrong organizational skills with the ability to manage multiple clients and tasks simultaneously.\n\nA collaborative, professional mindset with a commitment to supporting colleagues and contributing to shared goals.\n\nStrong critical thinking abilities, comfort with ambiguity, and a proactive approach to identifying and solving customer problems.\n\nConfidence engaging with customers across email, phone, video, and text.\n\nWhat we offer:\nRemote-Friendly Environment: Flexibility to work from home while staying connected to the team. Please note that we're open to remote candidates within the U.S. for this role, but Bay Area-based employees follow a hybrid schedule.\n\nHealth & Wellness: $200 quarterly reimbursement to support your well-being.\n\nFresh Lunch: Provided on in-office days for those in a hybrid schedule.\n\nCommuter Support: $150 monthly reimbursement for transit expenses for those in a hybrid schedule.\n\nHealth & Wellness: $200 quarterly reimbursement to support your well-being.\n\nTime Off: Flexible PTO plus 14 company holidays.\n\nComprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.\n\nParental Leave: 16 weeks fully paid.\n\nRetirement & Ownership: 401k plan plus an equity package.\n\nTeam Connection: Quarterly virtual events and an annual in-person summit.","description_format":"text","description_chars":3788,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Equity","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Accounting & Bookkeeping Services"],"lifecycle":[{"event":"open","at":"2026-10-07T20:49:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":15,"expected_fill_days":106,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/collective-member-support-specialist","json_url":"https://alion.io/job/collective-member-support-specialist.json","meta":{"generated_at":"2026-10-23T23:48:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171769},"rest":"https://alion.io/mcp/rest/get_company?id=171769"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollective-member-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollective-member-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollective-member-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collective-member-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollective-member-support-specialist"}]}