{"id":4186460,"url":"https://alion.io/job/collector-square-chargee-de-relation-client-e-commerce-hf","title":"Chargé(e) de Relation Client E-commerce (H/F)","company":{"id":3176899,"name":"Collector Square","domain":"collectorsquare.com","url":"https://alion.io/company/collectorsquare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T14:43:30Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:27:19Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Rejoignez Collector Square, une plateforme de vente en ligne dédiée aux objets de luxe. En tant que Chargé(e) de Relation Client E-commerce, vous serez responsable d'accompagner nos clients tout au long de leur parcours d'achat et de vente, en fournissant des réponses et des conseils personnalisés. Vous travaillerez en étroite collaboration avec différentes équipes pour garantir la satisfaction et la fidélisation de nos clients. Ce poste est un CDD de 7 mois à temps plein, avec un horaire de 39 heures par semaine, du lundi au samedi.\nMissions\nAccompagner les clients dans leurs démarches d’achat ou de vente en ligne, de la première prise de contact jusqu’à la finalisation de la transaction.\nComprendre les besoins des clients et leur apporter des réponses et conseils personnalisés, pertinents, réactifs et adaptés.\nAssurer le suivi des demandes clients et veiller à la qualité de leur expérience tout au long de leur parcours d’achat ou de vente.\nProfil recherché\nDe formation Bac+3 minimum, vous justifiez d’au moins 3 ans d’expérience dans la relation client et/ou la vente à distance, idéalement dans un environnement e-commerce international ou dans l’univers du luxe.Vous avez un intérêt marqué pour le luxe. Une bonne connaissance de l’un de nos univers - maroquinerie, horlogerie, joaillerie ou objets d’art et de collection - constitue un véritable atout.\nVous êtes reconnu(e) pour votre aisance relationnelle, votre sens commercial et votre goût pour une relation client exigeante et personnalisée.\nRigoureux(se), organisé(e), et réactif(ve), vous savez gérer simultanément plusieurs demandes et priorités dans un environnement dynamique.\nVous disposez d’excellentes qualités rédactionnelles et d’un très bon niveau d’expression, à l’écrit comme à l’oral.\n**Vous parlez couramment anglais , à l’écrit comme à l’oral**. La maîtrise d’une troisième langue est un plus.\nVous êtes enfin très à l’aise avec les outils digitaux et les environnements e-commerce.","description_format":"text","description_chars":1973,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Jewelry","Secondhand","Luxury Retail"],"lifecycle":[{"event":"open","at":"2026-11-12T18:27:19Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.584,"p_room":0.45,"age_days":51,"expected_fill_days":27,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-12T20:53:29Z"},"pay":null,"html_url":"https://alion.io/job/collector-square-chargee-de-relation-client-e-commerce-hf","json_url":"https://alion.io/job/collector-square-chargee-de-relation-client-e-commerce-hf.json","meta":{"generated_at":"2026-11-12T20:53:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3176899},"rest":"https://alion.io/mcp/rest/get_company?id=3176899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollector-square-chargee-de-relation-client-e-commerce-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollector-square-chargee-de-relation-client-e-commerce-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollector-square-chargee-de-relation-client-e-commerce-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collector-square-chargee-de-relation-client-e-commerce-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollector-square-chargee-de-relation-client-e-commerce-hf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4186460}},{"tool":"search_jobs","arguments":{"company":"collectorsquare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4186460},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}