{"id":3845187,"url":"https://alion.io/job/collectors-client-services-associate-psa-europe","title":"Client Services Associate, PSA Europe","company":{"id":2183107,"name":"Collectors","domain":"collectors.com","url":"https://alion.io/company/collectors-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":19,"ghost_share":0,"stale_share":0.421,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46603,"max":61633,"currency":"EUR","period":"year","gross":null,"usd_annual":69194},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T09:24:53Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.\nWith our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.\nCollectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.\nUnser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder.\nSeit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland, das Vereinigte Königreichund Frankreich.\nAufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.\nWe’re looking for a Collectors Concierge (Client Services Associate) to join our Customer Care team to provide world class customer care to our customers around the world. This role will work directly with customers in person to assist with drop off orders for PSA, PCGS, PSA/DNA, and WATA. They will help shepherd through those orders keeping the customer abreast of any issues that happen along the way up through order fulfillment and pickup. They will also assist with employee submissions as well. Associates will assist with general customer care emails and order assistance during downtime.\nApproximately 40% travel is required for this position. Having a valid driver’s license is preferred (but not required).\nYou’ll report to our Business Development Lead and work from our Frankfurt-am-Main office.\nWhat You'll Do:\nInform prospective and existing customers of company services, memberships, procedures, policies, and promotions\nSchedule drop offs with customers to allow there to be an organized flow of customers and products to the Collectors facility\nWork with Security and/or Sales if there is a high value submission taking place\nAttend to onsite VIP submitters to ensure a first class guest experience\nAssist with inquiries on orders and pricing with customers at drop off while ensuring all submission forms are accurately filled out, items properly handled, and orders delivered to the Receiving department for order entry\nWork with Logistics, Operations, Customer Care, Sales, CRC, Problem Orders Results, and Shipping to assist with any customer issues, including but not limited to resolving submission form errors, address or shipping updates, and order status inquiries\nWork with Finance on any issues with payment processing\nResearch and resolve complaints or issues according to company policies and procedures\nMake calls to follow up on questions, complaints and issues\nAlert Marketing to opportunities to tell success stories from collectors, interview them, get photos for social media, etc.\nSchedule pickups with customers and insure a smooth transaction during those pickups\nBe able to answer questions on the outcome of the submissions\nAssist with Customer Care emails and general inquiries during down time\nAttend trade shows as company representative to assist in order processing with submissions (optional)\nRepresentatives will strive to earn praise from customers regarding the high quality care they provide via email, written correspondence, Live Chat and social media in particular\nRepresentatives will be responsible for keeping their workspace and visitor waiting area tidy and well-stocked with necessary supplies\nOrganize and manage the pickup room daily, including but not limited to making calls to dealers/customers in advance of end of week or end of quarter to coordinate timely pickups\nWho You Are:\nAble to travel up to 40% of the time attending various shows and special events\n4+ years Customer Care/hospitality experience\nAbility to understand and relay company policies and procedures\nFamiliarity with standard concepts, practices, and procedures within our particular field\nExceptional written communication skills \nInterpersonal skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things\nTeamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed\nProblem solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations\nRepresentation - Positively represent the company at all times\nAttention to detail is critical in this role with representative exhibiting solid problem solving abilities\nAbility to work well with a cross section of the Collectors Team\nValid Driver’s License is preferred\nPhysical Requirements:\nComputer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.\nHand Use: Regular hand use for various tasks.\nHearing Requirements: Ability to hear alarms, signals, and verbal instructions.\nLifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.\nPhone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. \nSitting or Standing: Ability to sit or stand for extended periods of time.\nPay Transparency Statement:\nThe gross annual salary range for this position is €46,603.45 to €61,633.07. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.Entgelttransparenz\nDie Bruttojahresvergütung für diese Position liegt zwischen €46.603,45 und €61.633,07. Die Einordnung innerhalb dieser Spanne erfolgt auf Grundlage objektiver, geschlechtsneutraler Kriterien wie einschlägiger Berufserfahrung, Qualifikation und Verantwortungsumfang. Zusätzlich kann diese Position für Bonuszahlungen oder andere variable Vergütungsbestandteile in Frage kommen.\nDiversity Statement:\nCollectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).\nDiversity und Chancengleichheit\nCollectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).\nThis role requires the candidate to pass a criminal background check.\nDiversity Statement:\nCollectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).\nDiversity und Chancengleichheit:\nCollectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).\nReasons To Join Us:\nThe opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU\nA dynamic and collaborative international team\nAn organization dedicated to supporting the passionate Collectors community \nA competitive salary and benefits\nResidents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.\nWhen you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing  may reach our privacy protection officer by emailing . Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment.\nYour personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at . Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements.\nYour personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. 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