{"id":1295995,"url":"https://alion.io/job/collectors-corporate-it-support-engineer-2","title":"Corporate IT Support Engineer","company":{"id":2183107,"name":"Collectors","domain":"collectors.com","url":"https://alion.io/company/collectors-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":25,"ghost_share":0,"stale_share":0.32,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46603,"max":61633,"currency":"EUR","period":"year","gross":null,"usd_annual":70752},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Wi-Fi","optional":false},{"name":"AWS","optional":true},{"name":"GDPR","optional":true},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-15T15:44:33Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.\nWith our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.\nCollectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.\nUnser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder.\nSeit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland, das Vereinigte Königreichund Frankreich.\nAufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.\nWe’re looking for a Corporate IT Support Engineer to join our Corporate IT team to provide excellent system, network, applications, and technical support service to the company’s events and opening of new locations. This position is responsible for handling the computer asset management for events and new site openings and the installation and support of such events. We're looking for engineers who are ambitious, quick to learn, practical and outcome driven.\nYou’ll report to a Supervisory Manager, IT and work from our Frankfurt office.\nOnsite Requirement:\nThis role requires you to be onsite in the office 5 days per week.\nWhat You’ll Do:\nConfigure and install computer and network equipment as needed for events and local, move, add, changes projects\n\nTroubleshoot technical problems with LAN, WAN, WiFi and other systems.\n\nSupport onsite Frankfurt office employees for any hardware or software issues\n\nCreate and manage Active Directory / Okta / Google Workspace user accounts and groups\n\nDeploy, install desktop applications, and timely resolution of incidents and requests\n\nManage and maintain physical security and AV equipment in conference rooms, and all hands space\n\nProvide after hours, on call support for end users on a rotational basis (required)\n\nTravel out of state to support operations in trade shows and remote offices (occasionally)\n\nDocument all changes, modifications and troubleshooting in our ticketing system\n\nTimely resolution of all incidents and requests\n\nWho You Are:\nBachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience\n\nIT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)\n\n2 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies\n\n2+ years of technical support experience in a large environment with a mix of onsite and remote users preferred\n\n2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus\n\n2+ years of printer support (Zebra knowledge a plus)\n\nExperience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist\n\nExcellent customer service, organization, prioritization, multitasking, communication and leadership skills\n\nExperience with Okta SSO and/or user provisioning\n\nKnowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus\n\nProven experience providing onsite IT support at remote sites or locations\n\nPay Transparency Statement:\nThe gross annual salary range for this position is €46,603.45 - €61,633.07. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.\nEntgelttransparenz\nDie Bruttojahresvergütung für diese Position liegt zwischen €46.603,45 - €61.633,07. Die Einordnung innerhalb dieser Spanne erfolgt auf Grundlage objektiver, geschlechtsneutraler Kriterien wie einschlägiger Berufserfahrung, Qualifikation und Verantwortungsumfang. Zusätzlich kann diese Position für Bonuszahlungen oder andere variable Vergütungsbestandteile in Frage kommen.\nDiversity Statement:\nCollectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).\nDiversity und Chancengleichheit\nCollectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).\nReasons To Join Us:\nThe opportunity to be a part of our inaugural Germany operation and to make a meaningful impact on the successful launch of PSA in the EU\n\nA dynamic and collaborative international team\n\nAn organization dedicated to supporting the passionate Collectors community\n\nA competitive salary and benefits\n\nDiversity Statement:\nCollectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).\nDiversity und Chancengleichheit:\nCollectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).\nReasons To Join Us:\nThe opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU\nA dynamic and collaborative international team\nAn organization dedicated to supporting the passionate Collectors community \nA competitive salary and benefits\nResidents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.\nWhen you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing  may reach our privacy protection officer by emailing . Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment.\nYour personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at . Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements.\nYour personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.\nWarum du zu uns kommen solltest:\nDie Möglichkeit, Teil unseres Deutschland-Teams zu werden und den erfolgreichen Start von PSA in der EU aktiv mitzugestalten\nEin dynamisches, internationales Team mit enger Zusammenarbeit\nEine Organisation, die sich der Unterstützung der leidenschaftlichen Collectors-Community verschrieben hat\nEine attraktive Vergütung sowie umfassende Benefits\n\nFür Bewerber außerhalb der Vereinigten Staaten: Bitte lies unsere globale Datenschutzrichtlinie von Collectors hier.\nWenn du dich über diese Website bewirbst, werden die in deiner Bewerbung enthaltenen personenbezogenen Daten von Collectors („Verantwortlicher“) verarbeitet. Der Verantwortliche hat seinen Sitz in 1600 E St Andrew Pl Ste 150, Santa Ana, CA 92705, USA und ist unter  erreichbar. Unseren Datenschutzbeauftragten erreichst du unter .\nDeine personenbezogenen Daten verarbeiten wir, um unseren Recruiting- und Einstellungsprozess durchzuführen. Dazu gehört insbesondere die Organisation und Durchführung von Bewerbungsgesprächen und fachlichen Assessments, die Auswertung der Ergebnisse sowie die Kommunikation mit dir im Bewerbungsprozess. Die Verarbeitung erfolgt auf Grundlage von Art. 6 Abs. 1 lit. f DSGVO (berechtigtes Interesse), da sie für die Durchführung und Steuerung unseres Bewerbungsprozesses erforderlich ist.\nDeine Daten werden außerdem von Workday, einem Cloud-Dienstleister mit Sitz in den USA, verarbeitet, den wir zur Unterstützung unseres Recruiting- und Einstellun...","description_format":"text","description_chars":13300,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T09:09:47Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.548,"p_room":0.44,"age_days":58,"expected_fill_days":45,"reasons":["conf:18","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":70752,"is_top_pay":true},"html_url":"https://alion.io/job/collectors-corporate-it-support-engineer-2","json_url":"https://alion.io/job/collectors-corporate-it-support-engineer-2.json","meta":{"generated_at":"2026-10-15T18:35:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28287,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2183107},"rest":"https://alion.io/mcp/rest/get_company?id=2183107"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollectors-corporate-it-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollectors-corporate-it-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollectors-corporate-it-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collectors-corporate-it-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollectors-corporate-it-support-engineer-2"}]}