{"id":3438332,"url":"https://alion.io/job/collectors-customer-care-content-writer","title":"Customer Care Content Writer","company":{"id":2183107,"name":"Collectors","domain":"collectors.com","url":"https://alion.io/company/collectors-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":19,"ghost_share":0,"stale_share":0.421,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Santa Ana, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1566},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"LLM","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T15:19:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.\nAs part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.\nWe understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.\nWe’re on the lookout for Customer Care Content Writer to join our PSA Customer Care team to provide world class customer care to our customers around the world.\nYou'll report to the Customer Care Manager andwork full-time onsite 5 days a week from our Santa Ana, CA headquarters.\nOnsite Requirement:\nThis role requires you to be onsite in the office 5 days per week.\nWhat You'll Do:\nWrite and update help articles, step-by-step guides, and FAQs\nPartner with product, support, and engineering teams to learn new features and have support content ready by launch day\nReview customer feedback and support tickets to find missing or confusing help topics\nKeep all support documentation accurate, clear, and current\nWrite in simple, helpful language that matches our brand voice\nUse AI to make critical information and SOPs easier to access\nAudit automated response performance and maintain the Fin agent guidance repository\nReduce customer contacts by expanding self-service content\nLower Average Handle Time (AHT) by giving reps accessible SOPs and email templates\nImprove CSAT through clearer written support content\nBoost team engagement by addressing workflow friction and knowledge gaps\nWho You Are:\n3+ years of experience in technical writing, copywriting, or support content creation\nExperience with support ticketing or help center platforms (such as Salesforce and Intercom/Fin)\nExperience modernizing content strategies with AI and LLM tools\nSkill at turning complex workflows into clear, easy steps\nExcellent written and verbal communication skills\nStrong organization, attention to detail, and command of grammar\nAbility to work across teams to gather accurate information\nDegree or equivalent professional experience preferred\nPhysical Requirements:\nComputer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time\nHand Use: Regular hand use for various tasks\nHearing Requirements: Ability to hear alarms, signals, and verbal instructions\nLifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds\nPhone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently\nSitting or Standing: Ability to sit or stand for extended periods of time\nHourly Rate:\nThe reasonable estimated hourly rate for this position is $22. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.\nReasons To Join Us:\nHealth Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision\nAdditional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits\n401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals\nVacation: All full-time employees are eligible for paid vacation\nHoliday Pay: All regular, full-time employees are eligible for ten company paid holidays\nEmployee Discounts: Employees receive discounts on select grading services for approved submissions\nFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs\nFun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities\nCandidates must be authorized to work in the United States.\nCollectors uses e-Verify to validate your ability to work legally in the United States.\nWe are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to .\nWe are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.\nIf you require an accommodation to apply or interview with us due to a disability or special need, please email .\nU.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.\nFor New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact .","description_format":"text","description_chars":6906,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Collectibles & Trading Cards"],"lifecycle":[{"event":"open","at":"2026-10-29T04:15:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":51,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/collectors-customer-care-content-writer","json_url":"https://alion.io/job/collectors-customer-care-content-writer.json","meta":{"generated_at":"2026-11-04T18:41:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2183107},"rest":"https://alion.io/mcp/rest/get_company?id=2183107"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollectors-customer-care-content-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollectors-customer-care-content-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollectors-customer-care-content-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collectors-customer-care-content-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollectors-customer-care-content-writer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3438332}},{"tool":"search_jobs","arguments":{"company":"collectors.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3438332},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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