{"id":1964822,"url":"https://alion.io/job/collectors-operations-production-planner","title":"Operations Production Planner","company":{"id":2183107,"name":"Collectors","domain":"collectors.com","url":"https://alion.io/company/collectors-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":25,"ghost_share":0,"stale_share":0.32,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Castle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:58:31Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T11:27:06Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.\nAs part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.\nWe understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.\nWe are looking for an Operations Production Planner to embed within our Operations teams, bridge the gap between business strategy and technical execution, and build actionable reporting that directly drives performance. In this role, you will work backwards from operational needs, design clear and accessible dashboards, and serve as the critical liaison between Operations and Tech to optimize throughput and service levels.\nOnsite: This is a Hybrid role that will require 2-3 days onsite and can work remote the remaining days. This role will required to be onsite for 90 days before moving into a hybrid schedule.\nKey Responsibilities\nStakeholder Engagement & Discovery: Embed closely with Operations teams to deeply understand workflows, identify pain points, and translate business requirements into actionable reporting and analytical frameworks.\nDashboard & BI Development: Design, build, and maintain robust, user-friendly dashboards that simplify complex data for non-technical leadership and frontline teams.\n Operational Performance & SLA Optimization: Partner with operations leadership on resourcing, throughput, and capacity planning to proactively identify bottlenecks and measurably reduce Service Level Agreement (SLA) turnaround times.\nCross-Functional Bridge: Serve as the primary liaison between Operations and Engineering/Tech to scope, prioritize, and track technical enhancements that boost team productivity.\nData Integration & Insights: Extract and synthesize data across disparate internal systems to highlight operational trends, guide project delivery, and inform strategic decisions.\nEnablement & Self-Service BI: Train and mentor team members on data tools, metrics, and analytical best practices to foster a culture of data self-sufficiency across the organization.\n\nWho You Are:\nMust-Haves:\nProven Experience: 3+ years of experience in operations or business analytics.\nVisualization & Reporting: Deep understanding of data best practices, visualization techniques, and reporting principles.\nModern BI & Dashboarding: Hands-on experience using modern BI tools such as Lightdash, Tableau, Looker, or similar platforms to build accessible reports for internal teams.\nSpreadsheet Mastery: Advanced level of proficiency with Google Sheets and/or Excel for modeling, ad-hoc analysis, and operational performance tracking.\nCommunication & Trust-Building: Strong communication skills with a proven ability to build trust, listen closely, and translate needs for non-technical stakeholders.\nNice-to-Haves:\n Seniority & Domain Background:5+ years of experience in operations or business analytics.\nExperience supporting internal operations teams (specifically Collectors Operations).\nBS/MS in a related field.\n\n Cross-Functional Collaboration & Training:Demonstrated evidence of training and enabling team members to use data tools and self-service reporting.\nProven experience supporting and collaborating with cross-functional teams (e.g., bridging Operations and Tech/Engineering).\n\nEmerging Tech & AI:Proficiency in using AI tools to accelerate data analysis and automatically generate documentation, presentations, graphs, and interactive dashboards.\n\nSalary Range: The salary range for this position is $80,000 - $95,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.\nReasons To Join Us:\nHealth Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision\nAdditional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits\n401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals\nVacation: All salaried employees are eligible for flexible time-off\nHoliday Pay: All regular, full-time employees are eligible for ten company paid holidays\nEmployee Discounts: Employees receive discounts on select grading services for approved submissions\nFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs\nFun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities\nCollectors uses e-Verify to validate your ability to work legally in the United States.\nWe are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to .\nWe are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.\nIf you require an accommodation to apply or interview with us due to a disability or special need, please email .\nU.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.\nFor New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in September 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact .","description_format":"text","description_chars":7744,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T16:58:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":8,"expected_fill_days":45,"reasons":["conf:18","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/collectors-operations-production-planner","json_url":"https://alion.io/job/collectors-operations-production-planner.json","meta":{"generated_at":"2026-10-15T11:46:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2183107},"rest":"https://alion.io/mcp/rest/get_company?id=2183107"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollectors-operations-production-planner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollectors-operations-production-planner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollectors-operations-production-planner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collectors-operations-production-planner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollectors-operations-production-planner"}]}