{"id":1295944,"url":"https://alion.io/job/collectors-operations-supervisor","title":"Operations Supervisor","company":{"id":2183107,"name":"Collectors","domain":"collectors.com","url":"https://alion.io/company/collectors-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-27T04:00:52Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.\nAs part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.\nWe understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.\nWe’re currently looking for an OperationsSupervisorto lead the day-to-day operations of our UK Receiving Center in London. This role will be responsible for ensuring the team operates safely, efficiently, and consistently while meeting our standards for quality, productivity, service levels, and security.\nAs the senior onsite operational leader, you will independently manage daily priorities, staffing, workflow, performance, and operational escalations while maintaining close alignment with the Director of Operations. You will play a critical role in establishing strong operating routines, developing the team, solving problems, and continuously improving the operation as we scale our presence in the UK and Europe.\nYou’ll report to the Director of Operationsand work from our UK location in London.\nOnsite Requirement:This role requires you to be onsite in the office 5 days per week.\nWhat You’ll Do\nAct as the day-to-day operational lead for the UK Receiving Center, independently managing daily priorities, staffing, workflow, service levels, quality, and operational escalations.\n\nManage, train, coach, and motivate the UK Receiving Team while creating a culture of accountability, continuous learning, and high performance.\n\nOwn daily operational performance, including volume, throughput, productivity, backlog/WIP, quality, SLA attainment, and attendance.\n\nLead daily operational huddles, review performance against targets, identify risks, and establish clear actions and ownership.\n\nIndependently adjust staffing, work allocation, and operational priorities based on incoming volume, backlog, service-level requirements, and operational constraints.\n\nEvaluate team member performance and output to ensure productivity, quality, security, and company standards are consistently achieved.\n\nIdentify emerging capacity, service, quality, or operational risks and escalate issues early with clear facts, business impact, and recommended countermeasures.\n\nLead structured problem solving and root-cause analysis for operational issues and implement sustainable corrective actions.\n\nIdentify opportunities to improve productivity, quality, workflow, ergonomics, and overall operational performance.\n\nDevelop and maintain standard work, SOPs, visual management, training materials, and daily operating routines.\n\nIdentify and develop new operational metrics as business needs evolve.\n\nSupport capacity planning, workforce planning, and operational readiness as volumes grow.\n\nDevelop the capabilities of team members through regular coaching, feedback, cross-training, and development planning.\n\nListen to team member feedback and resolve issues or conflicts constructively, escalating when necessary.\n\nAct as a knowledgeable and accessible resource for team members and provide clear direction during operational challenges.\n\nEstablish effective communication channels to ensure information flows efficiently into, within, and out of the Receiving Center.\n\nPartner closely with Operations leadership and cross-functional teams including Customer Service, Logistics, Security, HR, Quality, and other operational functions.\n\nServe as the senior onsite operational point of contact and make sound operational decisions when the Director of Operations is not physically present.\n\nSupport the development and execution of strategic and tactical plans to achieve company and departmental goals.\n\nMaintain a safe work environment and serve as the first point of contact for incidents, injuries, and safety concerns.\n\nLead by example and champion company policies and standards, including safety, attendance, security, quality, and operational discipline.\n\nSafely handle and account for valuable customer merchandise, ensuring its security, traceability, and proper handling throughout every stage of the receiving process.\n\nFoster a culture where issues and risks are raised early, problems are solved collaboratively, and the team continuously looks for opportunities to improve.\n\nWho You Are\nRequired Qualifications:\n4+ years of experience in an operational, production, logistics, fulfillment, receiving, or comparable environment, including at least 2-3 years of direct supervisory or team leadership responsibility.\n\nDemonstrated ability to independently run daily operations and make sound operational decisions with limited supervision.\n\nStrong hands-on leadership style with a willingness to spend significant time on the operational floor and understand processes firsthand.\n\nDemonstrated experience leading, coaching, developing, and holding frontline teams accountable for performance.\n\nStrong understanding of operational performance metrics, including throughput, productivity, quality, backlog/WIP, SLA attainment, capacity, and attendance.\n\nExperience using operational data to identify performance gaps, prioritize actions, and drive improvements.\n\nStrong structured problem-solving skills, with experience identifying root causes, implementing countermeasures, and monitoring results.\n\nExperience developing or improving operational processes, writing SOPs and standard work, and training frontline associates.\n\nAbility to recognize emerging operational risks and communicate or escalate them early and effectively.\n\nStrong planning and prioritization skills with the ability to manage multiple competing operational requirements.\n\nAbility to adjust staffing and workflow based on changing volumes, priorities, and operational constraints.\n\nExcellent written and verbal communication skills, with the ability to communicate clearly with frontline employees, peers, cross-functional stakeholders, and senior leadership.\n\nStrong interpersonal skills, including coaching, conflict resolution, negotiation, and constructive feedback.\n\nHigh level of judgment, integrity, ownership, and attention to detail, particularly when handling valuable customer property and operational exceptions.\n\nComfortable operating in a fast-growing and evolving environment where processes, organizational structures, and operating routines continue to develop.\n\nAbility to remain calm, structured, and solution-oriented during periods of high volume, operational disruption, or ambiguity.\n\nStrong computer skills, including Excel and Google Sheets.\n\nPreferred Qualifications:\nTime spent in a receiving center, fulfillment center, warehouse, production, manufacturing, or other high-volume operational environment\n\nA track record launching, ramping, or significantly scaling a new operation or team\n\nWorking knowledge of Lean, continuous improvement, structured problem solving, or operational excellence methodologies\n\nExposure to valuable, sensitive, or highly traceable customer products\n\nFamiliarity with international or multi-site organizations\n\nA history of partnering across Operations, Customer Service, Logistics, Security, Quality, and HR functions\n\nCollectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.\nResidents of areas outside the United States:\nPlease see the Collectors Global Privacy Policy, located here.\nWhen you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing . You may reach our privacy protection officer by emailing . Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) and, for applicants in the United Kingdom, Article 6(1)(f) of the UK General Data Protection Regulation (\"UK GDPR\"), read with the Data Protection Act 2018, or as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment.\nYour personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission and, for transfers from the United Kingdom, the UK Addendum to those Standard Contractual Clauses issued by the Information Commissioner under section 119A of the Data Protection Act 2018. You can obtain a copy of the standard contractual clauses and the UK Addendum by contacting us at . Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements.\nYour personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR and UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority or, if you are in the United Kingdom, with the Information Commissioner's Office.\nWe are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mai...","description_format":"text","description_chars":12471,"description_truncated":true,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T09:09:47Z"}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.728,"p_room":0.9,"age_days":16,"expected_fill_days":27,"reasons":["conf:0","win:mid"],"computed_at":"2026-09-27T04:51:04Z"},"pay":null,"html_url":"https://alion.io/job/collectors-operations-supervisor","json_url":"https://alion.io/job/collectors-operations-supervisor.json","meta":{"generated_at":"2026-09-27T04:51:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4238,"day_limit":5000,"remaining_today":762,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}