{"id":3751227,"url":"https://alion.io/job/collectors-psa-operations-associate","title":"PSA Operations Associate","company":{"id":2183107,"name":"Collectors","domain":"collectors.com","url":"https://alion.io/company/collectors-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":19,"ghost_share":0,"stale_share":0.421,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":["HK"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T15:19:49Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T05:56:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.\nAs part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.\nWe understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.\nCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.\nWe’re looking for an Operations Associate to join our Operations team in Hong Kong to provide world-class customer care to our fans around the globe.\nYou'll report to the Operations Manager and work from our Hong Kong office in Tsim Sha Tsui.\nWhat You’ll Do:\nReceive and process all customer submission forms and collectibles submitted for grading.\nVerify submission form details against physical collectibles to ensure accuracy and completeness.\nPerform data entry of all customer submission information into the PSA grading system.\nCross-check service levels, declared values, customer eligibility, and payment terms in accordance with company policies.\nPrepare and organize submission batches to ensure smooth downstream grading operations.\nCollaborate with Customer Service to resolve discrepancies, incomplete documentation, or problematic submissions.\nPerform additional duties as assigned, which may include card identification, set recognition, and specification verification.\nExport operations - specifically handling both international and local customer return shipments.\nWho You are:\nDiploma or above; minimum 1-2 years of relevant working experience.\nStrong attention to detail with high accuracy in data entry and documentation handling.\nExcellent communication and coordination skills; able to work cross-functionally.\nPatient, responsible, and team-oriented with a strong sense of accountability.\nAbility to follow established SOPs and compliance procedures and complete tasks within required timelines.\nBasic knowledge of trading cards and collectibles preferred.\nPrior experience in retail, logistics, warehousing, or collectibles industry is an advantage.\nProficiency in Cantonese and English; Mandarin is a plus.\nOther Requirements:\nComputer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.\nHand Use: Regular hand use for various tasks.\nHearing Requirements: Ability to hear alarms, signals, and verbal instructions.\nLifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.\nPhone Answering: Talking on the phone and texting is required, as well as manual dexterity to operate a computer and phone system efficiently.\nSitting or Standing: Ability to sit or stand for extended periods of time.\nReasons To Join Us:\nCompetitive salary package with performance-based bonuses.\nDiscretionary year-end bonus.\nMinimum 10 days of annual leave plus Hong Kong statutory holidays.\nMPF contribution in accordance with Hong Kong regulations.\nMedical benefits.\nProfessional office environment with pantry facilities (coffee/tea provided).\nPositive team culture and growth opportunities within the collectibles industry.\nSix-month probation period.\nWe are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.\nAs part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.\nWe understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.\nCollectors uses e-Verify to validate your ability to work legally in the United States.\nWe are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to .\nWe are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.\nIf you require an accommodation to apply or interview with us due to a disability or special need, please email .\nU.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.\nFor New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact .","description_format":"text","description_chars":8145,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Growth opportunities"],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Collectibles & Trading Cards"],"lifecycle":[{"event":"open","at":"2026-11-04T15:19:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":51,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/collectors-psa-operations-associate","json_url":"https://alion.io/job/collectors-psa-operations-associate.json","meta":{"generated_at":"2026-11-06T08:01:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2183107},"rest":"https://alion.io/mcp/rest/get_company?id=2183107"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollectors-psa-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollectors-psa-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollectors-psa-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collectors-psa-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollectors-psa-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3751227}},{"tool":"search_jobs","arguments":{"company":"collectors.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3751227},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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