{"id":1295972,"url":"https://alion.io/job/collectors-staff-technical-program-manager-psa-ops","title":"Staff Technical Program Manager, PSA Ops","company":{"id":2183107,"name":"Collectors","domain":"collectors.com","url":"https://alion.io/company/collectors-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":151341,"max":220480,"currency":"USD","period":"year","gross":null,"usd_annual":220480},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Claude","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-09-29T01:19:34Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.\nAs part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.\nWe understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.\nWhy This Role:\nWe are building world class, cutting edge experiences for collectors of all levels of experience. This role will have a direct impact on PSA Ops, the core software that powers PSA’s grading operations, in a business experiencing tremendous growth and record demand. You’ll help solve the unique technology and operational challenges that come with scaling at this level, where massive volume, complexity, and customer expectations create an exciting opportunity to make a meaningful impact.\nWe are looking for a Staff Technical Program Manager who is practical, ambitious, and empathetic, with the ability to understand complex domains and drive teams toward exceptional outcomes. You’ll lead strategic, cross-functional programs from inception through delivery, partnering with engineering, product, design, and operations to align priorities, manage dependencies, and drive execution. Your work will have impact beyond the teams you support, directly influencing PSA’s ability to scale its operations and support the continued growth of the business.\nYou’ll work from our Santa Ana or Jersey City office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.\nWhat You’ll Do:\nCollaboratively partner with other teams (Engineering, Design, Product, Business stakeholders, etc.) in the product development lifecycle to shape and prioritize product plans that solve customer problems in ways that deliver on company goals\n\nFocus on the most mission critical, high priority initiatives with a focus on business and technology objectives\n\nProvide best-in-class communications about project inception, milestones, and deliverables to stakeholders\n\nDevelop and run training and educational programs to help transform organizational practices.\n\nDesign and share processes and documents that provide maximum autonomy for development teams while maintaining a level of standardization that allows the company to scale.\n\nCombine superior communication skills with the analytical horsepower to break down complex, ambiguous problems and possess a strong will to be resourceful and get stuff done\n\nSolve problems with a focus on automation and process improvement, creating efficiencies as you work\n\nContribute to the strategic roadmap prioritization processes with key stakeholders and deliver success management with multiple stakeholders\n\nSupport our developer operations environment so we can continue to create new businesses and migrate existing ones, scaling our businesses across the globe to new heights\n\nUnderstand the customer and advocate for them\n\nWho You Are:\n8+ years of product management and/or technical program management experience in a modern product or engineering organization operating in an agile environment.\nPreferred:Experience working on hardware, logistics, manufacturing, or other operationally intensive products and/or software programs.\n\nStrong understanding of the software development lifecycle, Agile/Scrum methodologies, and tools such as Jira or other work management software.\n\nDepth in experience of technical program management practices including coordinating dependencies across teams, reporting on milestones, outcomes, and blockers, and leading successful releases/deployments across complex initiatives\n\nProven ability to leverage AI tools such as Claude Cowork, Glean or similar technologies in day-to-day work to increase efficiency, accelerate execution, and improve outcomes.\n\nStrategic, highly collaborative leader who can rally teams around shared goals, navigate ambiguity and competing priorities, and drive measurable customer and business impact.\n\nCandidates must be authorized to work in the United States.\nSalary Range: The salary range for this position is $151,341 -$220,480. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.\nReasons To Join Us:\nHealth Insurance: All employees are eligible to enroll in Medical, Dental, and Vision\n\nAdditional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.\n\n401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals\n\nVacation: We offer a flexible vacation policy for our employees\n\nHoliday Pay: All employees are eligible for nine company paid holidays\n\nEmployee Discounts: Employees receive discounts on select grading services for approved submissions\n\nFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs\n\nFun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities\n\nCollectors uses e-Verify to validate your ability to work legally in the United States.\nWe are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to .\nWe are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.\nIf you require an accommodation to apply or interview with us due to a disability or special need, please email \nU.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.","description_format":"text","description_chars":8087,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Flexible vacation policy","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T09:09:47Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.568,"p_room":0.9,"age_days":26,"expected_fill_days":39,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":220480,"is_top_pay":false},"html_url":"https://alion.io/job/collectors-staff-technical-program-manager-psa-ops","json_url":"https://alion.io/job/collectors-staff-technical-program-manager-psa-ops.json","meta":{"generated_at":"2026-09-29T03:06:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2797,"day_limit":5000,"remaining_today":2203,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}