{"id":1296000,"url":"https://alion.io/job/collectors-workplace-experience-associate","title":"Workplace Experience Associate","company":{"id":2183107,"name":"Collectors","domain":"collectors.com","url":"https://alion.io/company/collectors-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":19,"ghost_share":0,"stale_share":0.421,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41714,"max":55167,"currency":"EUR","period":"year","gross":null,"usd_annual":63329},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-11-04T21:24:15Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.\nOur services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.\nSince our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.\nWith our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.\nCollectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.\nUnser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder.\nSeit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland, das Vereinigte Königreichund Frankreich.\nAufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.\nWe're looking for a Workplace Experience Associateto work with our small but tactical team and support a new office, including external visitors and guests. In this role you will own the reception experience by greeting all employees and guests, answering phone calls and directing to the appropriate party, receiving and sorting mail and delivering an overall white glove experience.\nYou will report to the Director, Real Estate/Facilities Management and work from our European Headquarter in Frankfurt am Main.\nOnsite Requirement:\nThis role requires you to be onsite in the office 5 days per week.\nWhat You’ll Do:\nGreet visitors and assist with the check in & check out process, print badges and notify hosts in a timely manner\n\nEnsure the reception area, break area, conference rooms and supply stations are tidy and fully stocked\n\nAnswer and direct external phone calls with a high level of customer service and professionalism\n\nReceive and sort mail and arrange employee pickup\n\nOrder office supplies in alignment with budgets and brand standards\n\nFirst to respond to all Workplace and Facilities incoming tickets\n\nSupport Executive Assistants and Executives with onsite coordination to include but not limited to: Booking conference rooms, coordinating offices or desks for use while onsite and ensuring the space has been cleaned prior to visit, ordering food / snacks when applicable\n\nSupport vendors with access to the office and ensure they follow Collectors’ security protocols\n\nOwn team initiatives to include but not limited to; birthday and anniversary celebrations, biannual team building outings, holiday recognition events and game night and trade night events\n\nManage and audit Workplace created SOP’s\n\nComplete clerical and administrative tasks within the office to support daily operations\n\nWork with the Concierge team to assist customers with pick-up and drop-off submissions\n\nAssist with special projects for the Workplace Team\n\nWho You Are:\nStrong customer service skills with a white glove experience mindset\n\nDetail oriented, professional and a collaborative team player\n\nAbility to work in a fast-moving environment, often multitasking several priorities\n\nStrong administrative, organizational, and analytical skills\n\nStrong interpersonal, verbal, and written communication skills\n\nStrong decision making skills with the ability to prioritize\n\nIntermediate Google Docs, Google Sheets, and Google Slides experience is a plus\n\nAbility to work cross functionally between teams and departments\n\nYou’re a hands-on, can-do team player who thrives in a collaborative environment and eager to learn\n\nAble to work comfortably independently but also work within a team\n\nPhysical Requirements:\nComputer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time\n\nHand Use: Regular hand use for various tasks\n\nHearing Requirements:Ability to hear alarms, signals, and verbal instructions\n\nLifting and Carrying:Ability to lift, carry, and move materials up to 25 pounds\n\nPhone Answering:Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently\n\nSitting or Standing: Ability to sit or stand for extended periods of time\n\nPay Transparency Statement:\nThe gross annual salary range for this position is €41,714 to €55,167. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.\nEntgelttransparenz\nDie Bruttojahresvergütung für diese Position liegt zwischen €41.714 und €55.167. Die Einordnung innerhalb dieser Spanne erfolgt auf Grundlage objektiver, geschlechtsneutraler Kriterien wie einschlägiger Berufserfahrung, Qualifikation und Verantwortungsumfang. Zusätzlich kann diese Position für Bonuszahlungen oder andere variable Vergütungsbestandteile in Frage kommen.\nDiversity Statement:\nCollectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).\nDiversity und Chancengleichheit\nCollectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).\nDiversity Statement:\nCollectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).\nDiversity und Chancengleichheit:\nCollectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).\nReasons To Join Us:\nThe opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU\nA dynamic and collaborative international team\nAn organization dedicated to supporting the passionate Collectors community \nA competitive salary and benefits\nResidents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.\nWhen you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing  may reach our privacy protection officer by emailing . Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment.\nYour personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at . Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements.\nYour personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.\nWarum du zu uns kommen solltest:\nDie Möglichkeit, Teil unseres Deutschland-Teams zu werden und den erfolgreichen Start von PSA in der EU aktiv mitzugestalten\nEin dynamisches, internationales Team mit enger Zusammenarbeit\nEine Organisation, die sich der Unterstützung der leidenschaftlichen Collectors-Community verschrieben hat\nEine attraktive Vergütung sowie umfassende Benefits\n\nFür Bewerber außerhalb der Vereinigten Staaten: Bitte lies unsere globale Datenschutzrichtlinie von Collectors hier.\nWenn du dich über diese Website bewirbst, werden die in deiner Bewerbung enthaltenen personenbezogenen Daten von Collectors („Verantwortlicher“) verarbeitet. Der Verantwortliche hat seinen Sitz in 1600 E St Andrew Pl Ste 150, Santa Ana, CA 92705, USA und ist unter  erreichbar. Unseren Datenschutzbeauftragten erreichst du unter .\nDeine personenbezogenen Daten verarbeiten wir, um unseren Recruiting- und Einstellungsprozess durchzuführen. Dazu gehört insbesondere die Organisation und Durchführung von Bewerbungsgesprächen und fachlichen Assessments, die Auswertung der Ergebnisse sowie die Kommunikation mit dir im Bewerbungsprozess. 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Docs: https://alion.io/developers"}}