{"id":2219360,"url":"https://alion.io/job/collegis-education-it-support-specialist-3","title":"IT Support Specialist","company":{"id":2506639,"name":"Collegis Education","domain":"collegiseducation.com","url":"https://alion.io/company/collegiseducation","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Caldwell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-17T23:09:06Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-20T04:18:59Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Description\nIn this role, you’ll provide hands-on technology support to students, faculty, and staff while helping maintain reliable IT services across campus, including end-user support, systems troubleshooting, and audio/visual technology support for meetings, classes, and events.\nThis role exists to deliver exceptional customer and managed IT services at Caldwell University by supporting PC, Mac, server, LAN, software, end-user, and audio/visual technology needs while ensuring issues are resolved accurately, professionally, and in alignment with established processes.\nWhat You’ll Do:\nCommunication & Professionalism\nMaintain excellent customer service and professional communication in all interactions - face to face, phone, email, and chat.\nBe accountable for seeing assigned cases and tasks through to completion by providing detailed documentation of troubleshooting steps taken for each support request.\nAfter completion, ensure user expectations are met and the issue is fully resolved.\nEnsure productivity metrics are achieved and standardized processes are followed.\nEnsure professional and courteous communication is maintained in all interactions.\nAdhere to and enforce company and client information security policies.\nReduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer.\nTechnical Support\nMaintain and support a mixed PC and Mac technology environment.\nDiagnose and repair telecom and networking infrastructure, partnering with the Network team for guidance.\nPartner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs, and maintain knowledgebase content.\nSupport user accounts within Windows Active Directory, Microsoft 365, and Microsoft Exchange.\nParticipate in and maintain real-time inventory controls of assets, including procurement, deployment, and decommissioning of equipment.\nActively participate in departmental and client meetings.\nBe available in the event of outages and urgent needs, which may include after-hours support.\nAdhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues.\nWhen applicable, assist other teams such as the Personal Support Center, Network, and Server administration teams on additional duties as assigned.\nAudio/Visual Support (Specialized Contribution)\nServe as the campus resource for AV setup, operation, and troubleshooting for meetings, classes, and University events.\nSet up, operate, and retrieve audio/visual equipment including projectors, screens, audio mixers, microphones, cameras, and video conferencing systems.\nSchedule, launch, and troubleshoot web conferencing platforms (Microsoft Teams, Zoom, Webex, and others).\nAssist with AV-related inventory maintenance and support the implementation of new AV equipment or technologies as needed.\nDevelop and maintain AV-related knowledgebase content and SOPs in partnership with ITSS staff and leadership.\nRequirements\nWhat You'll Bring: Experience & Skills\nMinimum 2 years’ experience supporting Windows and Mac operating systems in a corporate or campus environment.\nThorough knowledge of Windows desktop operating systems and basic office applications.\nExperience administering user and group objects in Active Directory.\nExperience administering Office 365/Exchange mailboxes.\nExperience with desktop imaging tools (SCCM/WinPE preferred).\nAbility to provide after-hours support.\nStrong interpersonal and communication skills.\nAttention to detail, with a focus on process adherence and organizational skills.\nStrong analytical and problem-solving skills.\nSelf-starter with the ability to work independently as well as within a team environment.\nPeriodic travel may be required to remote sites for on-site support.\nPreferred Skills:\nExperience supporting Office 365 and Windows server platforms.\nExperience working with Active Directory, PowerShell scripting, and SCCM.\nExperience supporting Cisco IP phones and Call Manager.\nDemonstrated experience setting up and operating AV equipment including projectors, audio systems, cameras, and video conferencing hardware.\nEducation & Certifications:\nTwo-year degree or higher preferred, or equivalent work experience.\nMicrosoft, CompTIA A+, or other technical certificates desired.\nWork Environment & Schedule:\nThis role is based at Caldwell University and provides on-site technology support to students, faculty, staff, and campus events. The support department operates 24x7x365, and the IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments, duties, and daily tasks may change on a regular basis based on campus needs, outages, events, and service priorities.\nWho We Are:\nCollegis Education partners with higher education institutions to deliver technology, marketing, and enrollment solutions that support the full student lifecycle. Our teams work across institutions to improve operations, enhance the student experience, and drive meaningful outcomes for both students and our partners. For more information about Collegis Education, please visit www.collegiseducation.com.\nBeware of Scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com.\nCollegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.\nSalary Description\n50,000-55,000","description_format":"text","description_chars":5709,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-10T12:06:25Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.65,"p_room":0.55,"age_days":32,"expected_fill_days":27,"reasons":["conf:1","velocity","win:tail","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/collegis-education-it-support-specialist-3","json_url":"https://alion.io/job/collegis-education-it-support-specialist-3.json","meta":{"generated_at":"2026-10-20T05:53:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2506639},"rest":"https://alion.io/mcp/rest/get_company?id=2506639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollegis-education-it-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollegis-education-it-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollegis-education-it-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collegis-education-it-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollegis-education-it-support-specialist-3"}]}