{"id":2225547,"url":"https://alion.io/job/collegis-education-it-support-supervisor","title":"IT Support Supervisor","company":{"id":2506639,"name":"Collegis Education","domain":"collegiseducation.com","url":"https://alion.io/company/collegiseducation","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Utica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-25T20:54:39Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-12T16:52:33Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Description\nLead a hands-on IT support team that keeps our partners connected, productive, and supported.\nThis role exists to lead and develop a team of IT Support Specialists while ensuring reliable, secure, and high-quality technical support across Collegis partner environments.\nWhat You'll Do:\nSupervise, coach, and mentor IT Support Specialists across local and remote locations.\nPartner with Support Services Leadership to improve team effectiveness through training, process improvements, and support strategies.\nMentor employees through sharing information, skill coaching, and suggesting effective initiatives that will assist an agent in providing excellent customer service. \nConduct regular performance check-ins and own formal mid-year and year-end performance reviews. \nSustain project updates and status reports to leadership on a regular basis.\nMaintain a strong understanding of partner’s environments, including but not limited to software applications, learning management systems, and account creation procedures. \nDrive best practices for remote desktop management, automation of imagingupdating, and proactive maintenance of supported systems. \nMaintain and enforce the asset refresh program to keep technology current. \nMaintain desktop application inventory and assist with software licensing maintenance.\nProvide purchase approval and assist with providing financial forecasts for computer replacement and purchase.\nDefine and maintain security procedures and policies; enforce these policies with ITSS team members.\nMonitor, support, and troubleshoot system issues, including escalations requiring supervisor involvement. \nAdhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues.\nReduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer.\nManage and mentor student-work studies.\nContinue training for ITSS team members on process and procedures.\nWhat You'll Bring:\nRelative industry certifications are considered a plus.\nOperations experience.\nMust be willing to work some weekend shifts in support of maintenance and participate in on-call rotation duties.\nMinimum of 2 years management, lead experience, or highly skilled technical background.\nAbility to work a flexible schedule, including occasional nights or weekends, and participate in an on-call rotation as needed.\nStrong communication skills and proven track history of excellent customer service.\nGeneral knowledge of the higher education industry is preferred.\nStrong analytical and problem-solving skills.\nStrong PC & MAC troubleshooting skills.\nFamiliarity with multiple operating system platforms, specifically O365 environment and Windows.\nServer operating environment troubleshooting skills.\nAbility to convey technical topics to a wide variety of callers with varying technical skill levels. \nExcellent written and verbal communication; Must be able to thoroughly document implementations, modifications and removals.\nRequirements\nEducation, Certifications and Licensures:\nBachelor of Science, Computer Science, MIS degree, a related field, or equivalent experience \nWork Environment & Schedule:\nThis role is based at Utica University and provides on-site technology support to students, faculty, staff, and campus events. The support department operates 24x7x365, and the IT Support Supervisor may be required to provide support during off hours or at off-site locations. Assignments, duties, and daily tasks may change on a regular basis based on campus needs, outages, events, and service priorities.\nWho We Are:\nCollegis Education partners with higher education institutions to deliver technology, marketing, and enrollment solutions that support the full student lifecycle. Our teams work across institutions to improve operations, enhance the student experience, and drive meaningful outcomes for both students and our partners. For more information about Collegis Education, please visit www.collegiseducation.com.\nBeware of Scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com.\nCollegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.","description_format":"text","description_chars":4548,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-10T15:42:23Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":0.9,"age_days":16,"expected_fill_days":29,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/collegis-education-it-support-supervisor","json_url":"https://alion.io/job/collegis-education-it-support-supervisor.json","meta":{"generated_at":"2026-10-12T23:55:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2506639},"rest":"https://alion.io/mcp/rest/get_company?id=2506639"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollegis-education-it-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollegis-education-it-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollegis-education-it-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collegis-education-it-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollegis-education-it-support-supervisor"}]}